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Jeep Grand Cherokee L order status updates….

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elsabito

Well-known member
Good for you! That would be just 8 weeks total leadtime.
I have not placed my order yet, waiting on the Overland to be available with two tone color.
 
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WhyNot904

Member
Has anyone placed an order for a Laredo or the Altitude trims or is everyone who is really excited going for the higher level trims? I'm a fan of the Altitude's styling big time and don't feel I need some of the upgraded features on higher trims.
 
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stephen.wascak

Well-known member
BrokerR2 said:
Where are we able to track order? Ordered mine 4/11…TIA
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hatsufi

Well-known member
Ordered a White Summit, not reserve, on May 3. Every time I chat with them they tell me waiting gathering of parts. I received a VON and a VIN 1 week after i ordered. Yesterday the chat person told me he was going to escalate my information to a supervisory group, and they would email me on what the schedule might be. No dates yet! Anybody have any information that might help me?
 
GC_chief

GC_chief

Well-known member
hatsufi said:
Ordered a White Summit, not reserve, on May 3. Every time I chat with them they tell me waiting gathering of parts. I received a VON and a VIN 1 week after i ordered. Yesterday the chat person told me he was going to escalate my information to a supervisory group, and they would email me on what the schedule might be. No dates yet! Anybody have any information that might help me?
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not necessarily helpful but know I’m in the same boat. Ordered GC-L 25U (Summit Reserve 5.7L quick order) w/ 3 options (sales codes MRT, ASW and AAN) on May 6th. Asked them why folks ordering as late as 3-4 weeks ago are already getting scheduled and they could answer. My case was escalated too.
 
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hatsufi

Well-known member
GC_chief said:
not necessarily helpful but know I’m in the same boat. Ordered GC-L 25U (Summit Reserve 5.7L quick order) w/ 3 options (sales codes MRT, ASW and AAN) on May 6th. Asked them why folks ordering as late as 3-4 weeks ago are already getting scheduled and they could answer. My case was escalated too.
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Glad to know i am not the only one! What color did you order? I also did the 5.7. Got a VIN number within a week, but they have no more info. I ordered white
 
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stephen.wascak

Well-known member
I chatted last night was told that I'd be getting a call today and they would be escalating my case so I can get a scheduled date. Sounds like now that they green lit the sale Monday everyone is getting escalated.
 
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hatsufi

Well-known member
stephen.wascak said:
I chatted last night was told that I'd be getting a call today and they would be escalating my case so I can get a scheduled date. Sounds like now that they green lit the sale Monday everyone is getting escalated.
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Send me the phone number they call from LOL!!!!
 
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hatsufi

Well-known member
hatsufi said:
Glad to know i am not the only one! What color did you order? I also did the 5.7. Got a VIN number within a week, but they have no more info. I ordered white
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Just received this email
I would like to take this opportunity to say congratulations on ordering your all-new Jeep Grand Cherokee L!

My name is Jeff and I will be monitoring your vehicle order throughout the build process. I have opened this special tracking file to both help ensure your order is given prioritization through to delivery, as well as to provide you with available status updates along the way.

At this present time, your vehicle is being sequenced for production with all the parts necessary to begin building your order either being scheduled or gathered.

I have presently reached out to our factory ordering team to ensure your order is prioritized for production as well as to gather an estimated production plan timing to share further with you. I hope to have additional news and updates to provide to you soon.

I will be following up with you for your order updates as soon as there are additional updates to share on your order. Additional email responses received will be queued and responded to within this time-frame. If you require immediate assistance pertaining to any ordering questions or concerns, we encourage you to speak with your ordering dealership who is your best resource for any ordering questions you may have related to your factory order.

Thank you for your loyalty and we’re proud to have you as a member of the Jeep Family!

Sincerely,
 
GC_chief

GC_chief

Well-known member
hatsufi said:
Glad to know i am not the only one! What color did you order? I also did the 5.7. Got a VIN number within a week, but they have no more info. I ordered white
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baltic grey
 

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Johnjdpower

Member
I also ordered on 4/19 a White GC-L 25U (Summit Reserve 5.7L quick order) w/ 2 options (sales codes ASW and AAN). My order was “escalated” and I also received the generic email as seen above from Jeff. No update on the escalation for the past week. I am worried I will be out of town when it arrives at the dealer (2 week vacation) and they will have a bunch of people test driving it or sell it before I get back. Here’s to hoping it comes soon or at least starts the build process.
 
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