SOS Call Unavailable

[Budgetcon]

I get this message almost every day when I start my car. Do you know if this was an issue that will be solved with thr OTA update or this requires a dealership visit?

 

[Joshrk]

I have the same issue, but also none of the cell functions I the vehicle work. Not sure how an OTA will work without the cell service working. I’m taking mine in next weekend for the new software update but don’t have much faith it’ll fix it.

 

[RiseAgainst]

I don't think the WL allows sending out an SOS, sending out an SOS.

 

[freethinked]

I have the same issue, but also none of the cell functions I the vehicle work. Not sure how an OTA will work without the cell service working. I’m taking mine in next weekend for the new software update but don’t have much faith it’ll fix it.

I had this issue and opened a support request by phone and it was resolved in about a week without taking it in.

 

[Rollerbones]

I have that issue along with assist not working, hotspot not working and radio freezing issues.
It goes in Wednesday for the radio software update so hope that fixes it. Have had them since pushed a few months ago, this will be the third time into a dealer for the same issues. Its getting old very fast, and if this is not fixed this time they can take this back, I cant waste any more of my time on a new vehicle. Its not even just he radio, the tailgate is not aligned from the factory and they cant get that right, the door skin popped away from door frame (spot welt broke) and the just "pushed" it back, had the trans shifting issues but the TSB fixed that one.

Check this video out, I went out last week to check the radio (froze the night before) and I got in, sat down and pushed to run (not start) and something went off like an alarm from the radio speakers. I got out, shut the door came back out a few min later and it was still going off so I opened the garage and started it...still going off, as you see I had to reset radio to stop it.

(video is kind of rough and turns but you will get the idea)

CLICK - - - > Youtube 21 GCL radio issue.

Here is how I can get into the backend Android computer (I put wrong password in):

CLICK - - -> Youtube 21 GCL Radio Android

I have been working with a case worker back and forth but have had issues with that at first also..they said they called and never did. It has got better when it seemed to switch to another at least but even they did not understand when I said the assist would connect but I could not hear anyone, they said it was a hardware issue with the button not working!

 

[Budgetcon]

I have that issue along with assist not working, hotspot not working and radio freezing issues.
It goes in Wednesday for the radio software update so hope that fixes it. Have had them since pushed a few months ago, this will be the third time into a dealer for the same issues. Its getting old very fast, and if this is not fixed this time they can take this back, I cant waste any more of my time on a new vehicle. Its not even just he radio, the tailgate is not aligned from the factory and they cant get that right, the door skin popped away from door frame (spot welt broke) and the just "pushed" it back, had the trans shifting issues but the TSB fixed that one.

Check this video out, I went out last week to check the radio (froze the night before) and I got in, sat down and pushed to run (not start) and something went off like an alarm from the radio speakers. I got out, shut the door came back out a few min later and it was still going off so I opened the garage and started it...still going off, as you see I had to reset radio to stop it.

(video is kind of rough and turns but you will get the idea)

CLICK - - - > Youtube 21 GCL radio issue.

Here is how I can get into the backend Android computer (I put wrong password in):

CLICK - - -> Youtube 21 GCL Radio Android

I have been working with a case worker back and forth but have had issues with that at first also..they said they called and never did. It has got better when it seemed to switch to another at least but even they did not understand when I said the assist would connect but I could not hear anyone, they said it was a hardware issue with the button not working!

Wow, I really expected better from these GCL's and I wish jeep cares had more power with getting dealerships the information they need as we are essentially the guinea pigs.

That backend screen 😍 maybe Netflix lol!!

 

[JeepCares]

Wow, I really expected better from these GCL's and I wish jeep cares had more power with getting dealerships the information they need as we are essentially the guinea pigs.

That backend screen 😍 maybe Netflix lol!!

I have the same issue, but also none of the cell functions I the vehicle work. Not sure how an OTA will work without the cell service working. I’m taking mine in next weekend for the new software update but don’t have much faith it’ll fix it.

Hello,

Sorry to see that you're experiencing concerns with your Uconnect 5 system. If you'd like any additional support while working with your dealership to get your concerns resolved, please don't hesitate to let our team know via private message.

Thanks in advance,

Courtney
Jeep Cares

 

[solber]

I have this issue as well on our new GCL. SOS and assist buttons do not work and I get that same message about taking it to the dealer for fix. I took it to dealer yesterday and they said that they have never heard of this issue before (just like my funky shift issue). Also, the radio just goes blank from time to time among other quirky issues that I cannot replicate when I get to the dealer (of course). I do have an appointment next week.... trying to keep the faith in a very expensive new car. Our 2019 GC was bullet proof and it just worked... all the time! I love the new car, but surely do miss the reliability of my 2019. Wondering why I took the plunge into a new untested car. :-(

 

[Budgetcon]

I have this issue as well on our new GCL. SOS and assist buttons do not work and I get that same message about taking it to the dealer for fix. I took it to dealer yesterday and they said that they have never heard of this issue before (just like my funky shift issue). Also, the radio just goes blank from time to time among other quirky issues that I cannot replicate when I get to the dealer (of course). I do have an appointment next week.... trying to keep the faith in a very expensive new car. Our 2019 GC was bullet proof and it just worked... all the time! I love the new car, but surely do miss the reliability of my 2019. Wondering why I took the plunge into a new untested car. :-(

Make sure the perform the radio recall! A lot of people have had good luck with new software.

 

[Banto2000]

I had it happen once this week, but didn’t repeat. Only, after it happened I was able to enable the hotspot for the first time. yesterday, i had my appointment for the recall software update so we will see if it returns.

 

[JeepCares]

I had it happen once this week, but didn’t repeat. Only, after it happened I was able to enable the hotspot for the first time. yesterday, i had my appointment for the recall software update so we will see if it returns.

Feel free to let us know if you're still experiencing any concerns after your recall update has had time to fully download. Our teams would be happy to arrange additional support, if necessary.

Thanks,

Courtney
Jeep Cares

 

[Pinkhill]

I get this message almost every day when I start my car. Do you know if this was an issue that will be solved with thr OTA update or this requires a dealership visit? View attachment 1034

My sos, client services and wifi are all not working. I have a case in with Jeep. They acknowledged today this is an issue they are aware of and it’s software related. I was told they are working on a software patch to fix with no time table. Not really ideal on a new car and in my opinion the SOS button not working is a matter of safety. I don’t want to be too dramatic here though. It’s frustrating to have these types of issues on a new car but as others have mentioned this is a trailblazing exercise with this model L. I’d suggest everyone call and open a case that has this problem and it might pressure them to resolve it sooner.

 

[Banto2000]

Feel free to let us know if you're still experiencing any concerns after your recall update has had time to fully download. Our teams would be happy to arrange additional support, if necessary.

Thanks,

Courtney
Jeep Cares

So far, it hasn’t come back yet.

 

[Joshrk]

Pretty sure this software update doesn’t fix the sos/assist button issues. They’re saying it does but have to see one case where it has. I take mine in next week for the update since my incar WiFi isn’t working and can’t get the OTA update.

 

[JeepCares]

Pretty sure this software update doesn’t fix the sos/assist button issues. They’re saying it does but have to see one case where it has. I take mine in next week for the update since my incar WiFi isn’t working and can’t get the OTA update.

If you'd like any additional support while working with your dealer to get this addressed, let us know!

@Banto2000 -- please send us a message with your VIN and software information so we can look into this for you.

Thanks,

Courtney
Jeep Cares

 

[Banto2000]

If you'd like any additional support while working with your dealer to get this addressed, let us know!

@Banto2000 -- please send us a message with your VIN and software information so we can look into this for you.

Thanks,

Courtney
Jeep Cares

So far, the issue has not returned.

 

[cpw]

This is really JeepWeTryToCare. They are a blocker group from the decision makers in the organization or those with any power to deploy resources.
I have had numerous issues with my Reserve. Only my dealership has been great to work with. It will be about 20 days without my vehicle before even a shot at driving again.
The folks at JeepCares are nice…they just can’t really do anything to help. After I can drive my vehicle again I have to wait for new carpeting as mine is unraveling.
With a new vehicle like this, produced in a new production location, Jeep should be actively working with new owners to identity and fix issues just as quickly as possible. A site should have been set up for the first say six months to report issues quickly to an engineering service group that could then deploy these learnpings and resolutions to dealers. Right now everything is a myster including when I will see my vehicle again.

 

[akaplan51]

Hello,

Sorry to see that you're experiencing concerns with your Uconnect 5 system. If you'd like any additional support while working with your dealership to get your concerns resolved, please don't hesitate to let our team know via private message.

Thanks in advance,

Courtney
Jeep Cares

I would like to discuss a similar situation with you privately. Is that possible?

 

[Bbiggers340]

Jeep needs to do better!

 

[mja997]

@JeepCares is a joke and they are all talk and no action.