SOS Call Unavailable

[Bbiggers340]

@JeepCares tells you to PM them so they can assist and then they tell you to call the number where an offshore agent doesn’t know what they are talking about. Dealers know nothing about the L

 

[JJangle]

I have this issue as well on our new GCL. SOS and assist buttons do not work and I get that same message about taking it to the dealer for fix. I took it to dealer yesterday and they said that they have never heard of this issue before (just like my funky shift issue). Also, the radio just goes blank from time to time among other quirky issues that I cannot replicate when I get to the dealer (of course). I do have an appointment next week.... trying to keep the faith in a very expensive new car. Our 2019 GC was bullet proof and it just worked... all the time! I love the new car, but surely do miss the reliability of my 2019. Wondering why I took the plunge into a new untested car. :-(

Same exact situation, dropped it off at dealer last night because I finally had enough when the electronics all turned off and wipers came on at full speed on highway despite being in off position. The dealerships are clueless how to fix and say its a wiring issue? Apparently my car was throwing communication issues on nearely every component. Seats, massage, acc, lane keep, uconnect, active park, rear camera... we will see but I doubt the wiring is the problem. Seems like the uconnect "brain" is bad. I have the latest OTA update that said it addressed the SOS and rear view camera, but it didnt fix anything.

 

[JJangle]

@JeepCares tells you to PM them so they can assist and then they tell you to call the number where an offshore agent doesn’t know what they are talking about. Dealers know nothing about the L

100% agree @JeepCares just spits a canned response. If they dont resolve this I am going to ask them to take the car back

 

[akaplan51]

I had this issue and opened a support request by phone and it was resolved in about a week without taking it in.

What was done to correct his issue? My dealer and the Support services have work on it for many hours without success

 

[akaplan51]

I would like to discuss a similar situation with you privately. Is that possible?

How can I communicate with you. I am in need of your assistance

 

[RiseAgainst]

aka, you're talking to yourself, bruh.

 

[JJangle]

Mine is in the shop for the 3rd time with this issue among others, stilll dont know how to fix it

 

[freethinked]

Did they try tsb 08-174-21 which is a software update for telematics that should fix this?