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JeepCares
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  • FYI The Jeep Steering wheels do not lock because they aren't supposed to. This is because many of us flat-tow the jeeps behind motorhomes. If they locked, the tires would be pulled sideways around corners.
    Hi, im having trouble finding the start convo button. Can you please PM me? I’ve had repeated issues with my Grand Cherokee L, and my car has been in service for over 30 days with only 2600 miles. I have a young child and driving this car is terrifying. A case open is with your customer retention team and have not felt taken care of. Thank you.
    B
    Bikerdib
    My fully loaded Grand Cherokee Summit Reserve arrived at the dealer today. Going to pick it up tomorrow, hope I got a great trouble free one.
    I can't find the "Start a conversation" button. Can you please PM me, JeepCares, so I can discuss issues with you?
    Thanks,
    B
    My Jeep Grand Cherokee L has been in the repair shop for 2.5 months now waiting for a replacement part. The delivery date for this part has been pushed out twice over the course of this time and the repair shop and Mopar have no confidence as to when the part will become available. Please DM me to help with this issue.
    I am having significant issues with my Jeep Grand Cherokee L. Dash rattle, steering failure (entire rack replaced), numerous recalls, and now the vehicle won’t start and is in need of a tow to the dealership. This will be the third or fourth trip back and guidance is appreciated as I am quickly losing faith in this vehicle.
    M
    Matt95
    There is a known issue with power steering. "Power Steering Unavailable - Service Required" message in the cluster and PS light on. No fix is available from FCA for some vehicles. Mine has been out of service for nearly a month this time and was taken to the dealer on two other occasions. No ETA for when a permanent fix will be available.
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    bowhunter80
    Thanks @Matt95. I just heard something similar from the dealer. Unacceptable, to put it plainly.
    M
    Matt95
    I got rid of mine last week. Over a month without resolution was more than I could stand.
    Good morning. Could you provide a point of contact to discuss the electrical failures in my new Grand Cherokee L? Thank you in advance.

    -Michael
    I have recently had numerous problems with my GCL and have been in contact with Jeep Wave. Are you guys essentially the same thing or should I be speaking with you as well. Just trying to figure out this whole process. Thank you.
    I just purchased 3 weeks ago a 2022 Compass Latitude and have been having issues with Uconnect. It pops up randomly and tells me that there is a Uconnect error and to go to an authorized dealer. Uconnect app indicates I have the latest software. What's the deal?
    I have been issues with my L when I’m connected to Apple CarPlay n I seen a similar post on here about n I’m having the same problem they are
    How to I start a private message with you? Also don't see a start conversation button that you reference. Thank you so much.
    I have a 2021 Grand Cherokee L Summit that I purchased from Lester Glenn Jeep in Toms River, NJ in August, please see attched.
    Steve Naples

    Attachments

    • jeep issue.txt
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    I'd like to get some direct message help from you - but I don't see the Start a Conversation button anywhere! How do I start a DM? Can you start it from your side?
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