I need to find another brand. Jeep cares has never responded, I have switched dealerships and no dice. The original dealership when asked about a buyback told me they only sell them, they didn’t make them, contact a lawyer. Jeep blamed me, the owner for the vehicles problems when spoken to about legal action and continues to this day to deny any issues or faults with the entire model lineup. To top it all off, you are the only person that I have seen on here actually had a problem fixed and didn’t spend months in the shop to do it. I’ve spent over 40 days at the dealership in the first 120 of ownership and have simply given up. Complaining, calling, emailing, talking to different dealerships, etc. is more useless than trying to communicate to Jeep cares on this forum. It is not my job as a consumer to chase the manufacturer down and corner them in a room with lawyers to get resolution, that is the last resort. In Jeeps case it has been my only resort. To date, I have never received any written or verbal response from Jeep with multiple calls, emails, complaints, to dealers and corporate, or this forum, with promises of call backs and follow ups. Absolutely zero. Yet Jeep has the audacity to cancel my Uconnect services trial 1 month early after it didn’t work for the first 3 months, after being told it would be extended, and their website showing that it is extended. These people at Jeep cannot stop screwing owners IMO or in my case.
You clearly live in a larger city, probably have a larger, newer, more professional dealership. Where I live l, the entire counties population is less than 50K, and a large city is over an hour away. I am assuming you live in a much larger area. It is clear that larger dealerships have their crap together, smaller ones in my case don’t.