I noticed the chip on the back bumper the day I bought it. Looks like something dug into it as the bumper is actually nicked. They noted it in the paperwork so the repair will be done without cost.
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UConnect/Apple CarPlay issues
- Thread starter Irb Digital
- Start date
JeepCares
Well-known member
Hey there,
We're sorry to hear that you're having concerns getting this sorted out. Feel free to send us a private message with your VIN and more details if you'd like us to look into this for you!
Thanks,
Courtney
Jeep Cares
I’m glad you all’s UConnect is working because I can’t even activate mine. Less than a month old and it’s been to the dealership 3 times and still no fix. I have an error “Uconnect requires service. Visit an authorized dealer” that won’t go away. The screen freezes all the time and you have to restart the car to get it fixed. I’ve also had the dreaded CarPlay disconnect issue that others have had. I’d return it if i could and wait for Jeep to sort out these problems. 
If you been to dealership 3 times and the same issue came back over and over, I think you qualify for lemon law 🤣 Go get your new GCL.... again!
I’m just about there with it. If they don’t fix it this time, I’m done. @JeepCares, any ideas?
There are many quirks,bugs,glitches with this new Uconnect 5. There are many posts over on the Durango Forums. The Grand Cherokee L's have updated software, that we(the Durango Forums) hoped would solve alot of the issues. Apparently not... Dodge Cares have been telling us since December that an update was coming. First by end of Q1, then by end of Q2, now by end of Q3. I hope they can get their act together, because the Uconnect 5 has alot of potential, once they get the bugs worked otu.
JeepCares
Well-known member
Hey there,
Thanks for giving us a shout-out and bringing this to our attention! We can definitely look into this for you, if you're still experiencing concerns? We want to make sure you get to enjoy all the benefits of your Uconnect system. Feel free to send us a DM with your VIN and any additional details/documentation that would be helpful. I look forward to working with you!
Courtney
Jeep Cares
I had a similar issue when I first connected my phone wirelessly. I was stuck in "connecting" for a while and the process eventually failed. When I tried again, I hit the music icon while it was connecting and that seemed to unclog it. I attribute the issues to new tech, so I expect some quirks. I am thinking as more trucks are out in the wild, more updates will come. Side note: sound quality is (usually) better on a wired connection vs wireless. I know some guys will scream BUT I WANT IT TO WORK NOW, but the "fix" is really the better option.
Good call on the soft reset procedure; however, this didnt resolve my carplay issues unfortunately. Waiting for ios software update to finish and try again
I can join the discussion with CarPlay issues now, but my issues are mirrored in many of the comments above. However, that makes me feel BETTER because the issue is clearly a broad software glitch rather than unique to me. Long story short: After wireless C/P worked to get me to the tint shop today, the car wouldn't recognize my phone as a C/P (only B/T phone and audio were available). No dice either when I deleted the phone as a wireless connection and used the cable. I am hoping a software update is coming that can resolve the issue. @JeepCares please add me to the bug report.
JeepCares
Well-known member
Hello everyone,
We're sorry to hear about the various concerns that some of you are experiencing but we do appreciate you taking the time to bring this to our attention. If you'd like us to look into your concerns for a potential fix, please don't hesitate to send us a private message! Additionally, if anyone is willing to provide us with more details and any relevant photos/videos/documentation, please follow up with our team privately. We'd like to collect this feedback so we can relay this information to the appropriate teams.
Thanks to all of you for creating a supportive community on the newest addition to our Jeep Brand forum family!
Courtney
Jeep Cares
We're sorry to hear about the various concerns that some of you are experiencing but we do appreciate you taking the time to bring this to our attention. If you'd like us to look into your concerns for a potential fix, please don't hesitate to send us a private message! Additionally, if anyone is willing to provide us with more details and any relevant photos/videos/documentation, please follow up with our team privately. We'd like to collect this feedback so we can relay this information to the appropriate teams.
Thanks to all of you for creating a supportive community on the newest addition to our Jeep Brand forum family!
Courtney
Jeep Cares
How about you list all the potential fixes in this thread so we can all give them a try? No need for secrets lol
Boggswade
Well-known member
I had this issue occur as well. I placed the phone in AirPlay mode and then back to cellular and I was then able to pair the phone again.
ryansommers
Member
CarPlay seems flakey here as well. Sometimes it connects, sometimes it doesn't.
However, it seems both devices know they're trying to connect. When tapping the CarPlay icon on UConnect, the iPhone WiFi disconnects so that it can connect to the Jeep, it just never happens. Likewise, while it's trying to connect, if I turn CarPlay off in the iPhone settings, the Jeep immediately displays a message that CarPlay needs to be turned on.
So, seems like they're talking, just not quite right.
However, it seems both devices know they're trying to connect. When tapping the CarPlay icon on UConnect, the iPhone WiFi disconnects so that it can connect to the Jeep, it just never happens. Likewise, while it's trying to connect, if I turn CarPlay off in the iPhone settings, the Jeep immediately displays a message that CarPlay needs to be turned on.
So, seems like they're talking, just not quite right.
Shoreguy732
Member
Does anyone’s actually work? It’s really frustrating. I could see the wireless CarPlay not working I guess but even when plugged in?
I just had a situation where it didn't work after a Jeep app remote start, but after a few mins it connected. I think wireless carplay likes it best when the car is started with the phone in the car, and if it stays inside until the car is off.
Pierce1775
New member
I’m having the exact same issue with my GCL Limited. 🙄
👋;
I’m also dealing with CarPlay issues. Takes more than 30min to connect (wireless). With cable seems to work well. Also bluetooth is working fine. I have the Summit model and the dealer says there’s no logical reason for this to happen. Really want to use the way supposed to be intended.
I’m also dealing with CarPlay issues. Takes more than 30min to connect (wireless). With cable seems to work well. Also bluetooth is working fine. I have the Summit model and the dealer says there’s no logical reason for this to happen. Really want to use the way supposed to be intended.