bobbymcgraw
Well-known member
Hi All,
Overall, I have been very pleased with my L. I bought it back in the July.
The one thing that has been a big disappointment to me is the app function not working correctly. Below is a description. Anybody else have a similar issue that you have been able to resolve?
The remote services available thru the Jeep App work when my car is already on or running. However, none of the features work when the car is off -- every command I send times out.
After a few months of escalation with Jeep, I received an email that looked promising, but it did not fix the issue. I'll include it below in case it's helpful to anyone else. I appreciate any advice or tips you may have.
Email from Jeep:
We are reaching out to you regarding concerns with the Connected Services on your Jeep Grand Cherokee L. An update has been released for your vehicle to ensure features such as Remote Operations through the Jeep mobile app, in-vehicle AT&T Wi-Fi, and SOS functionality are working as designed.
This update is for the telematics box module in your vehicle, and the update can be performed at your preferred Jeep dealership. For your convenience, the service bulletin that your dealership may reference is service bulletin number: 08-174-21 REV. A.
My response after it didn't work:
Thank you for helping troubleshoot this issue. It has been going on since I purchased the vehicle in July 2021. I was hopeful that the service bulletin would have fixed my ongoing issues — but it appears that it did not.
If this helps, here is a recap of what I’m seeing from my end. To me, the issues point to a hardware or software issue inside the vehicle:
When Remote Services Work:
The app works perfectly if the car is on or is running. When on or running, the car immediately receives the command I send from the phone app and within seconds it locks/unlocks the doors, locates the car, etc.
To me, this says that the app on my phone is working correctly and the car has an active cellular connection and coverage.
When Remote Services Don’t Work:
None of the remote features work when the car is off. Every command times out. Which, of course, defeats the purpose of having remote services.
To me, it seems like the built in cellular radio in the car that is supposed to receive the remote signals is not functioning when the car is turned off.
Which makes me wonder if this is a piece of hardware that needs to be replaced? Or is it something tin the software?
Additional Steps Taken:
I went ahead and reset my uConnect system to factory defaults. The problem persists after the reset.
What are the best next steps to solve this?
Overall, I have been very pleased with my L. I bought it back in the July.
The one thing that has been a big disappointment to me is the app function not working correctly. Below is a description. Anybody else have a similar issue that you have been able to resolve?
The remote services available thru the Jeep App work when my car is already on or running. However, none of the features work when the car is off -- every command I send times out.
After a few months of escalation with Jeep, I received an email that looked promising, but it did not fix the issue. I'll include it below in case it's helpful to anyone else. I appreciate any advice or tips you may have.
Email from Jeep:
We are reaching out to you regarding concerns with the Connected Services on your Jeep Grand Cherokee L. An update has been released for your vehicle to ensure features such as Remote Operations through the Jeep mobile app, in-vehicle AT&T Wi-Fi, and SOS functionality are working as designed.
This update is for the telematics box module in your vehicle, and the update can be performed at your preferred Jeep dealership. For your convenience, the service bulletin that your dealership may reference is service bulletin number: 08-174-21 REV. A.
My response after it didn't work:
Thank you for helping troubleshoot this issue. It has been going on since I purchased the vehicle in July 2021. I was hopeful that the service bulletin would have fixed my ongoing issues — but it appears that it did not.
If this helps, here is a recap of what I’m seeing from my end. To me, the issues point to a hardware or software issue inside the vehicle:
When Remote Services Work:
The app works perfectly if the car is on or is running. When on or running, the car immediately receives the command I send from the phone app and within seconds it locks/unlocks the doors, locates the car, etc.
To me, this says that the app on my phone is working correctly and the car has an active cellular connection and coverage.
When Remote Services Don’t Work:
None of the remote features work when the car is off. Every command times out. Which, of course, defeats the purpose of having remote services.
To me, it seems like the built in cellular radio in the car that is supposed to receive the remote signals is not functioning when the car is turned off.
Which makes me wonder if this is a piece of hardware that needs to be replaced? Or is it something tin the software?
Additional Steps Taken:
I went ahead and reset my uConnect system to factory defaults. The problem persists after the reset.
What are the best next steps to solve this?