Sarge
Well-known member
As those who have been around a bit know, I've had a horrible go with my '21 Overland L 4x4 V8 (totally loaded with all available options).
The buyback department agreed to buy it back without me asking for more than 'information' on how to proceed last winter, but I was also working with Executive Referral Manager (referred by the chief engineer of the WL platform who I had emailed re all the problems). The buyback was suspended their buyback offer (no deduction for mileage, compensation for PPF, etc) as they could not leave it 'open' in their system (I guess it would screw up their TPS reports). They offered to suspend it temporarily and reinstate it once the ERM could confirm coming availability of Midnight Sky and the eLSD, so I could keep driving it until the replacement arrived. The ERM's last email said he was 'looking into it and would advise' on June 17. I went to Africa for July (had told him I'd be largely unreachable, on safari), but I'd be fine waiting until I returned. I hadn't heard anything upon return, so I emailed and called him... no response. I was off grid for a couple more weeks at the end of August, and sent more emails and left voice mails. Still no reply to this day.
So, I've now notified the Buy Back Department person that I'm just DONE with this hot mess, and want to proceed with the buyback regardless. I'm waiting for a response now. My state lemon law (WY) only allows for direct buy-backs, no replacements, so the replacement side of the deal has to happen separately. Assuming the ERM who had promised to provide a new vehicle, plus an eLSD this time, for the same cost I paid for my '21 (MSRP) has decided to simply ghost me, I plan to make one more effort to contact someone at corporate for help with a replacement. If no one cares, our fifth Jeep will be our last.
It's bad enough to dump $80k into a new vehicle and get a total lemon (paid cash - including snow tires/wheels/racks/PPF/ext warranty/etc), but it's another realm entirely to have an executive refer you to their Executive Referral Manager, have that person tell you they have a 'magic wand' (his words) to take care of everything (immediate build/ship, etc), and and then just ghost the customer after they rely on your representations... I've never seen anything like this. I took a 3,000 mile round-trip adventure to buy this specific vehicle, the only one on a lot in the US at the time. It was the first new car my 11 y/o son had ever seen. The whole charade has turned into an infuriating cauldron of frustration and embarrassment - from 'hero dad, awesome car, to "I thought you were getting that replaced", to "no they're apparently just completely screwing us").
I have some very pointed plans if they do not in fact replace this as agreed, both legal and corporate/public facing (I shoot photo and video for a living, and have a lot of storyboard ideas, in addition to a 'supercut' of all the defects). This thing has been a source of infuriating frustration, both while driving it and dealing with Jeep. I don't know if I even want another one, despite it theoretically being an ideal car for us if it just worked ( My car basically lives the life advertised in their marketing campaigns, towing boats, campers, snowmobiles, other trailers off road, road trips, snowy weather, hauling my photo and video gear (my career), etc., and is also used in work photos and videos).
The only thing that gives me hope is that it seems like people taking delivery of '22 and '23 model years aren't having any problems. As a lifelong Jeep fan, I hope that's the case, and Jeep resolves this favorably, but I'm not holding my breath anymore. I had planned to trade the replacement for the new twin turbo motor when it is available, and buy the new Recon EV for my wife once it acquits itself...
So, I'm posting the attached issues I've had out of curiosity as to whether those of you with newer '22-'23 cars are having ANY of the attached issues (they exceed the character limit of this site). The current issues start on page 6 of 11 (?!?). One way or another, this one is going back, I'm just not sure whether I should shop elsewhere for something that doesn't quite tick all the same boxes, but is at least properly functional. I need the 'dream' to match the 'reality'. I want the benefit of my $80k "bargain".
Anyway, thanks for reading, and responding re whether you are still experiencing any of these sorts of things. It will help me decide if I should stay or go, regardless of what they may offer, and inform other would-be buyers as well.