Well I took my 21 limited to another dealership today at the recommendation of the previous dealership that was more convenient to my office. The previous service center did not have a level 3 service tech that could work on transmission issues, let alone diagnose the shuddering during downshifts. So I took it to one close to my house that did. I checked in, told them about everything I needed looked at (shuddering, the CarPlay connectivity, uconnect settings not saving, screen flickering, front suspension clunking, and the multitude of rattles), then proceeded to get a 40 minute ride to the office from a co-worker. Was at the office for about an hour when the service manager called me. “Hey I’m gonna change the oil on your GCL, but I can’t do anything else on it; you need to come pick it up... These things are crap and nothing but problems. I have 8 or 9 of these things in for service right now that have some or all of the same problems. 3 that I have all have the shuddering issue you describe, and are waiting for new transmissions from Jeep, and are 8-9 weeks out…. You need to take it back to your dealer where you purchased it, they’ll take better care of you.”
Beyond frustrated, and stunned, I call my dealer that I purchase it from (2 hours away) and they said to bring it in tomorrow; but they “don’t give out rental cars or loaners, regardless of how long it’s in the shop.”
So, I’ve bought an almost $60k vehicle, that one dealer can’t work on, another dealer refuses to work on, and the dealer I purchased from won’t provide a vehicle, and I two hours away from home.. This is bulls###.
Beyond frustrated, and stunned, I call my dealer that I purchase it from (2 hours away) and they said to bring it in tomorrow; but they “don’t give out rental cars or loaners, regardless of how long it’s in the shop.”
So, I’ve bought an almost $60k vehicle, that one dealer can’t work on, another dealer refuses to work on, and the dealer I purchased from won’t provide a vehicle, and I two hours away from home.. This is bulls###.