More bullcrap

[Sbradle4]

Well I took my 21 limited to another dealership today at the recommendation of the previous dealership that was more convenient to my office. The previous service center did not have a level 3 service tech that could work on transmission issues, let alone diagnose the shuddering during downshifts. So I took it to one close to my house that did. I checked in, told them about everything I needed looked at (shuddering, the CarPlay connectivity, uconnect settings not saving, screen flickering, front suspension clunking, and the multitude of rattles), then proceeded to get a 40 minute ride to the office from a co-worker. Was at the office for about an hour when the service manager called me. “Hey I’m gonna change the oil on your GCL, but I can’t do anything else on it; you need to come pick it up... These things are crap and nothing but problems. I have 8 or 9 of these things in for service right now that have some or all of the same problems. 3 that I have all have the shuddering issue you describe, and are waiting for new transmissions from Jeep, and are 8-9 weeks out…. You need to take it back to your dealer where you purchased it, they’ll take better care of you.”
Beyond frustrated, and stunned, I call my dealer that I purchase it from (2 hours away) and they said to bring it in tomorrow; but they “don’t give out rental cars or loaners, regardless of how long it’s in the shop.”
So, I’ve bought an almost $60k vehicle, that one dealer can’t work on, another dealer refuses to work on, and the dealer I purchased from won’t provide a vehicle, and I two hours away from home.. This is bulls###.

 

[RichSNJ]

Well I took my 21 limited to another dealership today at the recommendation of the previous dealership that was more convenient to my office. The previous service center did not have a level 3 service tech that could work on transmission issues, let alone diagnose the shuddering during downshifts. So I took it to one close to my house that did. I checked in, told them about everything I needed looked at (shuddering, the CarPlay connectivity, uconnect settings not saving, screen flickering, front suspension clunking, and the multitude of rattles), then proceeded to get a 40 minute ride to the office from a co-worker. Was at the office for about an hour when the service manager called me. “Hey I’m gonna change the oil on your GCL, but I can’t do anything else on it; you need to come pick it up... These things are crap and nothing but problems. I have 8 or 9 of these things in for service right now that have some or all of the same problems. 3 that I have all have the shuddering issue you describe, and are waiting for new transmissions from Jeep, and are 8-9 weeks out…. You need to take it back to your dealer where you purchased it, they’ll take better care of you.”
Beyond frustrated, and stunned, I call my dealer that I purchase it from (2 hours away) and they said to bring it in tomorrow; but they “don’t give out rental cars or loaners, regardless of how long it’s in the shop.”
So, I’ve bought an almost $60k vehicle, that one dealer can’t work on, another dealer refuses to work on, and the dealer I purchased from won’t provide a vehicle, and I two hours away from home.. This is bulls###.

So you're quoting the service manager when he said "These things are crap and nothing but problems"?

 

[Sbradle4]

So you're quoting the service manager when he said "These things are crap and nothing but problems"?

Yes, direct quote

 

[Sarge]

Mine needed new 'guts' for the Uconnect system. That fixed the screen flickering and constant system resets (took two months to get that part), but still no wireless CarPlay and wired carplay is hit or miss with different phones, won't sync driver profiles to key fobs, etc.

I had a brand new Chrysler minivan for a week as a rental (2021 or 22, not sure). It appeared to have the same system, and we had problems getting CarPlay to work on that too, along with BT and no wireless CarPlay, so it seems to be a pretty widespread issue.

It's really sad, because these really are great vehicles when they work right, and there's not much to compare them to aside from Range Rover, especially when loaded with all the equipment (night vision, 'self driving'.massage seats, air suspension, etc). Hopefully they'll get things sorted soon. Working in customer service must be a nightmare.

 

[Sbradle4]

Update: purchasing dealership (2 hours away). Told me they couldn’t duplicate ANYTHING. This is laughable, as all of my issues occur EVERY time I drive. It’s like they’re being told by FCA to tell people they can’t duplicate intentionally. Unbelievably frustrated. I told them to keep driving it, and if by next Wednesday they’re telling me the same crap, I’m done with this vehicle.

 

[Sbradle4]

Update: dealer still has vehicle.. said they drove it again for 15 miles with none of the issues, no shifting issues, no rattles, no suspension issues, etc. I’m am now squarely in the “someone is lying” part of the discussion. I will be going back up on Wednesday, and personally driving with the service manager, not a tech. If it does anything I brought it in for, the service manager has some explaining to do. My theories are, the service tech(s) don’t want to work on it, the manager told them to report “they couldn’t duplicate,” or it’s coming from Jeep corporate. Also, jeepcares sure has been silent recently on this site 🤔

 

[eleceng1979]

Dealers can’t bill warranty for driving to duplicate, only flat rate time for repairs. Due to work loads they simply don’t have time to drive a vehicle AND not get paid to do so…

This is why nothing gets fixed unless corporate or TSB’s says so. Idiocracy, we have arrived…

Jeep cares about one thing, EBITDA and shareholders.

 

[Sarge]

As a matter practice, I aways take them for a drive and show it to them first.

 

[Sbradle4]

Dealers can’t bill warranty for driving to duplicate, only flat rate time for repairs. Due to work loads they simply don’t have time to drive a vehicle AND not get paid to do so…

This is why nothing gets fixed unless corporate or TSB’s says so. Idiocracy, we have arrived…

Jeep cares about one thing, EBITDA and shareholders.

Still not a reason to treat your customers that are having issues like they are second-rate citizens.

 

[Sbradle4]

As a matter practice, I aways take them for a drive and show it to them first.

Will do this in the future. I did walk the manager around and literally touch each panel, and where they rattled.

 

[Sarge]

Find the conditions that elicit the nonconforming behavior, and video the car, the odometer, and even the map location and speed you're driving. Then they can drive the car in the same manner at the same location, and your proof is also irrefutable.

 

[Sbradle4]

They are also telling me if I get up there tomorrow and duplicate issues, that they will provide no rental or loaner. Unbelievable.

 

[jeepdriver]

Well I took my 21 limited to another dealership today at the recommendation of the previous dealership that was more convenient to my office. The previous service center did not have a level 3 service tech that could work on transmission issues, let alone diagnose the shuddering during downshifts. So I took it to one close to my house that did. I checked in, told them about everything I needed looked at (shuddering, the CarPlay connectivity, uconnect settings not saving, screen flickering, front suspension clunking, and the multitude of rattles), then proceeded to get a 40 minute ride to the office from a co-worker. Was at the office for about an hour when the service manager called me. “Hey I’m gonna change the oil on your GCL, but I can’t do anything else on it; you need to come pick it up... These things are crap and nothing but problems. I have 8 or 9 of these things in for service right now that have some or all of the same problems. 3 that I have all have the shuddering issue you describe, and are waiting for new transmissions from Jeep, and are 8-9 weeks out…. You need to take it back to your dealer where you purchased it, they’ll take better care of you.”
Beyond frustrated, and stunned, I call my dealer that I purchase it from (2 hours away) and they said to bring it in tomorrow; but they “don’t give out rental cars or loaners, regardless of how long it’s in the shop.”
So, I’ve bought an almost $60k vehicle, that one dealer can’t work on, another dealer refuses to work on, and the dealer I purchased from won’t provide a vehicle, and I two hours away from home.. This is bulls###.

And these are the same idiots that want to sell and service $100k+ Grand Wagoneers to luxury buyers?!

 

[RichSNJ]

And these are the same idiots that want to sell and service $100k+ Grand Wagoneers to luxury buyers?!

I've wondered about that, they basically have the same tech that the WL's have but I haven't heard anything much about them. I would assume they have the same issues.

 

[jugdish]

I've had a ticket open with Jeep cares for the past week... haven't heard boo and was told someone would get back to me in 48 hours. Totally having buyers remorse.

 

[Sbradle4]

Update: had a co-worker drive me the almost 2 hours to the dealership, and took the service manager on a drive. Within the 10 minute drive ALL issues were duplicated, as I suspected they would…. However, the studdering downshifts occurred and I said “did you feel that?” He responded “I didn’t feel anything”. Unreal. Lies.
Lies. And more lies.
We got back to the dealership and he said, “so when can you come back to address those rattles?”
Me:“What do you mean when I come back?”
SM:“Well, we can’t get you in right now.”
Me: “So you’ve had my car for a week, and claim you didn’t duplicate the issues, I come from 2 hours away and on a 10 minute drive are duplicated, and now you’re saying I have to come back??? Will I at least get a loaner or rental, when I come back?”
SM: “no, we can’t provide loaners to people that live outside of our area.”
Me: “so I am going to have to come back, have a coworker follow me up here to drive me back, you guys keep my car for who knows how long, and have a coworker bring me back up here when its done?”
SM: “yes”
Me: “unbelievable.”

I walked out.
This is the WORST car experience I have ever had. I don’t think I am going to be a part of the Jeep family much longer. And I am probably going to take a $10k hit in the process.

 

[Boggswade]

They are also telling me if I get up there tomorrow and duplicate issues, that they will provide no rental or loaner. Unbelievable.

I had to go to the GM of the dealership I purchased from to get a loaner after they had the car a week because service told me no. It is truly appalling the lack of customer service provided by Jeep. They are going to find it difficult to compete against the German vehicles as their pricing climbs with this poor service.

 

[Deere78]

I had to go to the GM of the dealership I purchased from to get a loaner after they had the car a week because service told me no. It is truly appalling the lack of customer service provided by Jeep. They are going to find it difficult to compete against the German vehicles as their pricing climbs with this poor service.

I have a coworker that recently bought a 2022 Volkswagen atlas cross sport and he is having several of the same issues users are having on here. Radio issues. Starting issues. Misfires already. He is beyond disgusted. It’s not just jeep. There is a major quality issue in the auto industry right now and the corporations don’t seem to care because the supply and demand is currently in their favor. It’s sickening.

 

[Sbradle4]

I feel like there’s only like 5 of us interested in my thread….
Took matters into my own hands today. Filed an official complaint with Jeep. If I garner no response, I will have our in-house legs counsel draft a complaint.
I also spent about an hour chasing the interior rattles myself, since the dealerships are dolts…. I think I may have solved the three major rattles with some 3M double-sided automotive tape, strategically placed/ stuffed. I will know when I drive to work in the morning.

 

[RichSNJ]

I feel like there’s only like 5 of us interested in my thread….
Took matters into my own hands today. Filed an official complaint with Jeep. If I garner no response, I will have our in-house legs counsel draft a complaint.
I also spent about an hour chasing the interior rattles myself, since the dealerships are dolts…. I think I may have solved the three major rattles with some 3M double-sided automotive tape, strategically placed/ stuffed. I will know when I drive to work in the morning.

Where did you put the tape?