Great questions, Mike! I'd be happy to break this down for you. In an effort to avoid overpowering the cell towers, FOTA updates are not rolled out to all VINs at once. It's generally a bit regional, but not always. Since updates are only received when a vehicle is in range of US or Canadian cellular network, the system will require enough time within range of strong cell reception. It's dependent on whether the radio itself is regularly checking into the cloud FOTA servers to see if an update is available. Once a software update is available, the system will need good cell coverage to fully download the software update to the infotainment unit. Once it downloads, that's when the pop up notification will be seen.
Any customer that meets the parameters for the applicable software update will have the opportunity to update their Uconnect system to the intended level. Unfortunately some of the best places have the worst cell service, so I understand your pain. The great news is, FOTA updates are often available as a manual download at your dealership and our teams can get additional support arranged for you if they are located far away and you would like to ensure that your time is valued. We recommend contacting your dealer ahead of time to determine if a manual update is possible at their location. If you need additional assistance, send us a private message.
After FOTA Update Completes:
- Deep Sleep Mode
- We recommend customers wait about 40 minutes with their vehicle OFF (and with key fobs away from vehicle). This allows the radio to enter a "deep sleep" mode, and will provide the best outcome in allowing radio to finish FOTA download process without interruption.
- App-Over-The-Air (AOTA)
- AOTA will trigger, which refreshes internal radio apps. During this update time, as radio syncs with the cloud, you may notice that some apps and other connected services work intermittently.
It's important to note that your "Engine/Key Off" settings should be adjusted so that your Uconnect 5 system remains on after you cycle off the ignition. In other words, it allows your Uconnect 5 time to stop thinking about your vehicle's operation and gives it time to search for possible updates, instead.
| Radio Off Delay | This setting will keep the radio on for the selected amount of time after vehicle shut off. The available options are “0 sec”, “45 sec”, “5 min”, and “10 min”. |
Know that you can visit www
.mopar
.com/en-us/my-vehicle/recalls/search
.html to input your VIN and learn more about any recalls that may be applicable to your vehicle. Prompted by a small number of blank-screen reports, FCA US launched an investigation that identified a software issue and ultimately led to the development and validation of a reflash that helps ensure normal function. Stellantis issued Safety Recall Y67 that calls for an update software (R17.98) that accommodates backup-camera display function. You can find more on the symptoms addressed, below.
- May malfunction during shutdown and fail to produce a display on the radio screen during subsequent key cycles.
- Rearview image may not displayed if attempting to reference the image while in reverse
- This update may also help with:
- Apple Carplay/Android Auto Inoperable
- Language in Italian
- Radio Resets
- Bluetooth Disconnecting
- Blank Screen
- Screen Slow to Respond/Lockup
- Radio inoperative
I hope this helps!
Courtney
Jeep Cares
Sorry to hear that you ran into those concerns while trying to get your recall properly addressed. A revision was made to the recall, which should help alleviate the chance of any concerns arising while updating your system. If you'd like additional support alongside your dealer visit, feel free to reach out to our team!
