This is a warning to all who have purchased or are thinking of purchasing a 2021 Jeep Grand Cherokee L or 2022 Jeep Grand Cherokee. They are selling these vehicles without replacement parts in-stock for any repairs that may be required. Our vehicle was rear-ended in early October and has been in the repair shop since then waiting for parts to come in so that we can get our vehicle back. A majority of the parts arrived in December, but we have been waiting on one ($140) part in particular that started out with a delay of two weeks, then one month, then another month, etc. We've gotten Jeep Care involved, but even they can't give us a guaranteed date of when the part will come in.
At this point our vehicle has been in the repair shop longer than we've been able to drive it during the duration of our ownership. Having seen the order status update thread here, it is also obvious that Jeep is prioritizing build more new vehicles over servicing the existing ones that have been sold which is not a surprise based on the experience we've had so far. Why can't they just pull the part our car needs from production to close out the repairs so that we can move on!
This is not to mention some of the other issues we have seen with 4WD service light and U-Connect. This has been the worst experience I've had with a new vehicle, especially one that cost as much as this did. The crazy thing is we had a Jeep Wrangler a number of years ago and were thinking of getting another one in the next year or two, but after this experience I will never buy another Jeep vehicle again and I will definitely tell everyone I know to never buy a Jeep vehicle.
At this point our vehicle has been in the repair shop longer than we've been able to drive it during the duration of our ownership. Having seen the order status update thread here, it is also obvious that Jeep is prioritizing build more new vehicles over servicing the existing ones that have been sold which is not a surprise based on the experience we've had so far. Why can't they just pull the part our car needs from production to close out the repairs so that we can move on!
This is not to mention some of the other issues we have seen with 4WD service light and U-Connect. This has been the worst experience I've had with a new vehicle, especially one that cost as much as this did. The crazy thing is we had a Jeep Wrangler a number of years ago and were thinking of getting another one in the next year or two, but after this experience I will never buy another Jeep vehicle again and I will definitely tell everyone I know to never buy a Jeep vehicle.