Assistance + Navigation expiring???

[Buldawg]

I’ve been buying Jeeps, specifically Grand Cherokees for many years. I have never experienced the problems, confusion and lack of customer service we are experiencing before this. Maybe I have been lucky…or maybe all of these problems coincide with the FCA/PSA Group merger that formed Stellantis. Are these myriad problems related to that merger? If so, is it due to PSA now being involved with Jeep? I point to PSA because while FCA handled Jeep we didn’t have these issue. Or did this merger create an organization too large to care?
I watched a YouTube review that noted over the years they Jeep brand has been passed around more than a loosely rolled joint at a frat party.

 

[Mike1597]

A jeep connect tech specialist shared the following pricing information with me about 3 months ago.

• Premium Package (Assistance and Navigation) is $25/month or $250 a year.
• Assistance Package is $15/month or $150 a year.
• Navigation Package is $10/month or $100 a year.

 

[Sarge]

I'm not sure why anyone would want most of that stuff vs just using CarPlay or Android Auto. The remote start via App feature is the only thing I can't do via CarPlay that I need. That is, if my CarPlay or Uconnect ever works.

 

[Buldawg]

A jeep connect tech specialist shared the following pricing information with me about 3 months ago.

• Premium Package (Assistance and Navigation) is $25/month or $250 a year.
• Assistance Package is $15/month or $150 a year.
• Navigation Package is $10/month or $100 a year.

Not to be too nitpicking, there is plenty other more critical things about all of this to complain about…but if this is accurate it shows Stellantis’ lack of customer care. Not even considering if the Assistance Package is worth $15/month or $150 a year or if the Navigation Package is worth $10/month or $100 a year, typically when you combine packages/services the total costs less than the parts purchased separately. Like the Premium Package for $20/month or $200 a year.

 

[CSmith]

A jeep connect tech specialist shared the following pricing information with me about 3 months ago.

• Premium Package (Assistance and Navigation) is $25/month or $250 a year.
• Assistance Package is $15/month or $150 a year.
• Navigation Package is $10/month or $100 a year.

If this is true, I would rather them bake the cost into the vehicle and pay $1,000 more up front and never worry about it. That’s the equivalent of owning the vehicle for 10 years if the cost is $100 a year. (Same math for $150 or $200)

 

[lowerider4]

A jeep connect tech specialist shared the following pricing information with me about 3 months ago.

• Premium Package (Assistance and Navigation) is $25/month or $250 a year.
• Assistance Package is $15/month or $150 a year.
• Navigation Package is $10/month or $100 a year.

but the big question is if we don't pay the $250 a year for the premium package does the built in Nav still work?

 

[MotownBob]

but the big question is if we don't pay the $250 a year for the premium package does the built in Nav still work?

Yea, I would like to know that too. Hey Jeep cares , how about an answer ???

 

[FlyingAvocado]

@JeepCares Could you help us understand what these packages provide?

 

[Sarge]

Jeep-Doesn’t-Care seems to have abandoned their post. I haven’t seen a meaningful, helpful, non-canned response from them ever.

 

[FlyingAvocado]

A response pointing us to the correct details and information would be very helpful to me. Canned or not.

 

[elsabito]

you’re wasting your time waiting for an open response here from JeepCares.

So the Assistance-Navigation includes these:

Remote Vehicle Operations
Amazon Alexa
Driver Alerts
Send Destination to Vehicle
Last Mile Navigation
Hey Google
Smartwatch Alerts
Tom Tom Navigation
Tom Tom traffic
Advanced search
Dynamic range Mapping

 

[Buldawg]

you’re wasting your time waiting for an open response here from JeepCares.

Truer words have never been spoken. JeepCares most certainly does not.

 

[lowerider4]

you’re wasting your time waiting for an open response here from JeepCares.

So the Assistance-Navigation includes these:

Remote Vehicle Operations
Amazon Alexa
Driver Alerts
Send Destination to Vehicle
Last Mile Navigation
Hey Google
Smartwatch Alerts
Tom Tom Navigation
Tom Tom traffic
Advanced search
Dynamic range Mapping

so my question is this. Is the Tom Tom Navigation the same as what is built in or is that just map updating and the building Nav will still work just without the updates. I know I can use car play with google maps or Waze or anything like that. But to be honest I used the building Nav on a recent 8 hr trip to Chicago and I loved it. The only other thing I have to say is that obviously they have been extending the free three months. The GCL have been out for a while and without pricing and the ability to buy and subscribe Jeep has obviously been extending these trial periods. Maybe they are getting a lot of flak about it considering that no other manufacturer makes you do this. The only time that I have had to pay is to update the map that is all.

 

[Sarge]

Nothing about the Jeep programs is clear. Personally if I could have Waze available as an overlay on the factory nav that would be sweet, for the times when I’m in and out of cell coverage (still frequent problem in the mountain west).

But nothing about any of it is clear, for nav, assisted driving, etc.

Of course my Uconnect is totally FUBAR so I can’t even listen to FM radio, much less operate anything else in the system, since about day three of ownership.