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Transmission hard shifting and knocking noises from suspension

I need help here in Florida for my GCL ... I took my car to Miami Lakes Automall and Autonation CDJR and they just said they couldn't replicate the hard shifting of the transmission and they don't have any software to solve the problem and for the knocking noise suspension is supposed to be normal ... I drove 2 different GCLs and neither have this f% * + £ ing noise I'm looking for someone who can help me solve my problems here in Miami.
 
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