We had the exact same issue with our GCL Altitude with the 8.4 inch screen, we set the seats and steering wheel to "all starts" and for some unknown reason the next day the setting would default back to "off". We did this countless times. We ended up deleting my profile from Uconnect so now we only have one profile in the system, since then it has worked perfectly-as long as the outside temp is below 40 degrees the seats/steering wheel have come on with both the key fob and app remote start. We did have a software update performed by the dealer, but I have not tried to add another profile since it appears to be working fine now. Hope this helps!