Ordering issue

[dsgcobra]

Went down to my local dealer on Saturday to see what inventory they had coming in but nothing matched what I was looking for. He started to do a custom order for a 4x4 Limited but when he was configuring it he was unable to add the Lux Tech Group II. He said that over the weekends they some times do updates and it's usually worked out by Monday. It could also be that this is being caused by the chip shortage and they are not taking orders with that option for now. He would follow up with me today and called and had the same issue with being unable to add it. Anyone run across this?

 

[Econrads024]

We placed an order last week and had the same exact issue. Since it’s a luxury package and the limited comes with a ton of options already built in, we went ahead with the order without it

 

[dsgcobra]

We placed an order last week and had the same exact issue. Since it’s a luxury package and the limited comes with a ton of options already built in, we went ahead with the order without it

Thanks for the reply, I was think that but there are a couple of the safety features in the package that I was really hoping to have.

 

[Econrads024]

Who knows how long this won’t be available.. the amenities in this car are through the roof

 

[dsgcobra]

just spoke to the dealer and she is calling Corporate to see what the deal is, hopefully she can find out why it can't be added and if and when it will be available again. She thinks it might be do to the chip shortage

 

[Econrads024]

Got my order number and vin today from dealer… looked to be in status d to f

 

[Econrads024]

Any word on this?

 

[dsgcobra]

Any word on this?

Spoke to dealer on Saturday and she said they have are pretty sure it's due to the chip shortage but won't be hearing back from corporate till today. She actually when thought the dealer orders and actually found the exact build I was looking to order anyway. I put a deposit on it and they are updating the order from dealer order to paid customer order and attaching my name to the build. She is still finding out about why the package can't be added for her knowledge and will also let me know the next time I speak to her. Out of all the dealers I called, she was the only one he put in the effort to find an answer and to try and locate a build for me.

 

[elsabito]

I have been checking weekly with my dealer for the factory ordering system to provide the same choice available in the Build tool of Overland with two tone color. Dealers are in the blind with whats coming and would rarely go out their way to really elevate or ask questions, so I reached out myself through Jeep customer chat and I got this response today:

“I have received an update on the case with the following information. Build & Price shopping tool is a dealership inventory search tool only intended to reflect models available within dealership inventory - it is not a reflection of the current factory ordering system.

Projected production plan timing notes factory ordering for two-tone paint options on the Grand Cherokee L Overland is estimated to re-open for ordering upon the next ordering window, presently estimated for the 2nd week of June. Please keep in mind, this timing is estimated only and can be subject to change.”

Hope this happens by mid June so I can place my order.
But curious about any other choices (new colors, wheels) that they may release on this next ordering window.
Anyone with connections know what else is being opened for order soon?