Jeep Grand Cherokee L order status updates….

[Viper15]

That’s why I said it “plays a part” as opposed to definitively saying that is how they are built. Generally they build them based on when order is placed, it is JIT after all and that’s how JIT generally works. Unfortunately there are a large amount of other variables (I noted a few) that are then tossed into the mix and screw up that entire process. And with shortages plaguing the entire industry, all bets are off the table on what is built and when!

With you, bottom line is somehow you got screwed lol. I can’t understand how you and some other orders ended up basically getting forgotten. BUT you might win out, esp if you ordered an Overland or above trim seeing as the 22s have some $$ features tossed back in (Quadra-Air and Tow) and hands off driving added. Only question is what price you’ll pay, I have no idea what you were able to negotiate but I’m very interested in seeing how that works out for you.

Ordered a SR V8, loaded '21, with employee pricing. When switched to a '22, dealership protected my '21 pricing. Dealership knew there was only a 4 1/2 month window, as we head south for 4 months in a couple of days. I'm happy it went to a '22, did not want to have a '21 in Dec/Jan., the only ouch point is that our current 2018 Summit will have another 7500 miles on it. In Canada 100km or 60000 miles for whatever reason is the magic threshold trade in number, and we will be close when we come back. I understand the process, as I have ordered several vehicles, only this L and one other has tested my patience. Just sucks to see orders placed for same in Sept/Oct. Nov and being delivered. By the way we'll be Palm Harbor in a couple of days. I'll be looking for your L

 

[Spearma7]

Waiting on Vin for 22 order from dealer... 21 still in accessories , I plan on tracking for the hell of it as this point

Ordered a SR V8, loaded '21, with employee pricing. When switched to a '22, dealership protected my '21 pricing. Dealership knew there was only a 4 1/2 month window, as we head south for 4 months in a couple of days. I'm happy it went to a '22, did not want to have a '21 in Dec/Jan., the only ouch point is that our current 2018 Summit will have another 7500 miles on it. In Canada 100km or 60000 miles for whatever reason is the magic threshold trade in number, and we will be close when we come back. I understand the process, as I have ordered several vehicles, only this L and one other has tested my patience. Just sucks to see orders placed for same in Sept/Oct. Nov and being delivered. By the way we'll be Palm Harbor in a couple of days. I'll be looking for your L

Maybe this will make you feel better. Ordered MY 21 SR v8 in August. Got flipped to a MY22. Wake up this morning to a build sheet only to learn dealer ordered a 2 row instead of a 3 row. Reordered today…

 

[Viper15]

Maybe this will make you feel better. Ordered MY 21 SR v8 in August. Got flipped to a MY22. Wake up this morning to a build sheet only to learn dealer ordered a 2 row instead of a 3 row. Reordered today…

Oh great now make me feel bad for you, LOL !! WOW, that was a big oops. I hope they do something for you !!

 

[Babolat]

On T

On Tuesday my 22 GCL SR V8 had a delivery estimate of 12/23 - 1/4 also. Live in Central California. I'll check again today to see if any changes.

On Saturday, my dealer told me that it was in the same state as us now (SC) but still 2h 45 min away in Dixiana, SC. He said it should be here any day now, or 2 weeks from now! I'm trying to pay him to go get it, lol. It's in Dixiana, SC and me and the dealership are in Myrtle Beach, SC. COME ON!!!!

 

[TampaHoosier]

Ordered a SR V8, loaded '21, with employee pricing. When switched to a '22, dealership protected my '21 pricing. Dealership knew there was only a 4 1/2 month window, as we head south for 4 months in a couple of days. I'm happy it went to a '22, did not want to have a '21 in Dec/Jan., the only ouch point is that our current 2018 Summit will have another 7500 miles on it. In Canada 100km or 60000 miles for whatever reason is the magic threshold trade in number, and we will be close when we come back. I understand the process, as I have ordered several vehicles, only this L and one other has tested my patience. Just sucks to see orders placed for same in Sept/Oct. Nov and being delivered. By the way we'll be Palm Harbor in a couple of days. I'll be looking for your L

Glad to hear they will honor your price! And welcome to the sunny state of FL lol. If you’re gonna be down here that long you’d probably have better luck ordering a Jeep from my dealership here with the 7% below invoice, then trade it in here too while you are down here. You should have it in hand before you leave in 4 months.

Had you been checking with Jeep Chat regarding any deleted features? I ordered my '22 SR V8 on 11/29 and have been checking in every Monday for status, and they keep telling me that both QL and eLSD are both included and that currently all parts are sourced and it's entering the build process. Don't know if it really accurate or not until I see the sticker.

Jeep chat won’t tell you squat about that. Once the vehicle his KZ they become even more useless. They defineley would not know what features would be added back or deleted based off supply issues. Your only possible saving grace is because you have a SR instead of Summit you may get the eLSD. But, the status of “all materials gathered” is generic, doesn’t mean they actually got everything the vehicle has.

FYI when I built and ordered the vehicle just before thanksgiving the dealership and I both didn’t know about the eLSD delete. It would have been required for them to click it on the build sheet. So the eLSD became an issue post my order on 11/24.

 

[Buldawg]

Yesterday afternoon Jeep Chats showed mine was still in inspection then would go to accessories. This morning Jeep Chats shows mine is in transit with an ETA of 12/22-01/07. I’ve got a call into my dealer to confirm. To temper my excitement I take what Jeep Chat says with a grain of salt.

 

[Dano]

Jeep chat said they can’t tell me where my 22 GCL OVERLAND in the shipping process, is this true? They said it shipped on 12/15

 

[RichSNJ]

Jeep chat won’t tell you squat about that. Once the vehicle his KZ they become even more useless. They defineley would not know what features would be added back or deleted based off supply issues. Your only possible saving grace is because you have a SR instead of Summit you may get the eLSD. But, the status of “all materials gathered” is generic, doesn’t mean they actually got everything the vehicle has.

When I found out about the deletions I began to ask chat specifically about eLSD and QL because of the deletions, and each time they've said that they are included. So they have some knowledge, I just don't know whether or not their information is correct.

FYI when I built and ordered the vehicle just before thanksgiving the dealership and I both didn’t know about the eLSD delete. It would have been required for them to click it on the build sheet. So the eLSD became an issue post my order on 11/24.

I ordered on 11/29 and neither me nor the dealer knew anything about it. Ironically, I test drove an Overland and was surprised it didn't have the QL on it. I assumed it was 4x2, but I later realized it must have had the delete on it. When I told my dealer about the situation he checked and confirmed it was a thing, and that's when I started contacting chat.

 

[Buldawg]

Yesterday afternoon Jeep Chats showed mine was still in inspection then would go to accessories. This morning Jeep Chats shows mine is in transit with an ETA of 12/22-01/07. I’ve got a call into my dealer to confirm. To temper my excitement I take what Jeep Chat says with a grain of salt.

And a fizzle…my dealer shows I’m still in inspection. I confirmed with Jeep Chat that I’m still in inspection. Bottom line Cheryl from Jeep Chat doesn’t know how to do her job.

 

[SDR]

I am really beginning to wonder if you will get your 22’s before some of us that ordered our 21’s (SR) in the summer get ours? That will really bum me out! Not your fault though! LOL

 

[SJL0610]

I am really beginning to wonder if you will get your 22’s before some of us that ordered our 21’s (SR) in the summer get ours? That will really bum me out! Not your fault though! LOL

I am too! I'm starting to question at what point do I give up and order a '22 so long as my dealer will honor my '21 pricing. I haven't gotten any indication that Jeep or my dealer is interested in figuring out where and why my '21 is sitting waiting to be loaded onto a rail car. I even offered to drive to MI and pick it up They didn't like that idea! Did anyone else stay in KZ status over 3 weeks with no ETA?

 

[SDR]

I am too! I'm starting to question at what point do I give up and order a '22 so long as my dealer will honor my '21 pricing. I haven't gotten any indication that Jeep or my dealer is interested in figuring out where and why my '21 is sitting waiting to be loaded onto a rail car. I even offered to drive to MI and pick it up They didn't like that idea! Did anyone else stay in KZ status over 3 weeks with no ETA?

Mine supposedly is on train heading northeast. Due to arrive 12/22. Then dealer has to get it to dealership. Did you ask your dealer if it was shipped yet?

 

[SJL0610]

Mine supposedly is on train heading northeast. Due to arrive 12/22. Then dealer has to get it to dealership. Did you ask your dealer if it was shipped yet?

I just got off the phone with customer care and they said it's sitting in the BUDD yard and they can't tell me anything else or when it will be put on a train. They won't let me talk to anyone in logistics and my dealership is absolutely no help at all. I'm seriously ready to give up and go buy another brand of vehicle at this point. Just the fact that no one can tell my why a brand new vehicle/sold order is just sitting in a yard since 12/1/21 is beyond frustrating to me!

 

[SDR]

I dont trust that mine is “on the train”. I am so sorry! What State are you in?

 

[TampaHoosier]

When I found out about the deletions I began to ask chat specifically about eLSD and QL because of the deletions, and each time they've said that they are included. So they have some knowledge, I just don't know whether or not their information is correct.



I ordered on 11/29 and neither me nor the dealer knew anything about it. Ironically, I test drove an Overland and was surprised it didn't have the QL on it. I assumed it was 4x2, but I later realized it must have had the delete on it. When I told my dealer about the situation he checked and confirmed it was a thing, and that's when I started contacting chat.

Still would not trust them. I don’t understand HOW they would know that. They do not have insight into the build, they don’t have your build sheet (it’s not built) and they don’t have access to lists of what is/isn’t being included unless it’s an announcement on the Jeep website, which as you know is always dated and last to update. QL is still being included, when I ordered on 11/24 everything was available as it should be so my guess is Jeep Chat has THAT info. Like I said earlier, my dealer did not have a delete option to select during the build so at the time it was still an option. Something happened after that, and it hasn’t been reflected yet on the Jeep site (shocker) to indicate it’s not avail.

I just got off the phone with customer care and they said it's sitting in the BUDD yard and they can't tell me anything else or when it will be put on a train. They won't let me talk to anyone in logistics and my dealership is absolutely no help at all. I'm seriously ready to give up and go buy another brand of vehicle at this point. Just the fact that no one can tell my why a brand new vehicle/sold order is just sitting in a yard since 12/1/21 is beyond frustrating to me!

You can stop talking with Jeep Chat. Once it’s KZ’d they are pretty much done. Unless you create a case and starting trying to escalate daily. Dealership can see where it is in the yard or train and the ETA. They cannot tell you why it’s not on. That’s logistics which not many have direct access to. The fact of the matter is they won’t load on a train until they have enough to load the train and send it on its way. In your case you’re most likely awaiting that. I would start and case and escalate like crazy, there’s always the off chance it was lost in the shuffle.

 

[SandyEGGO]

Thanks for letting me know. I wish my dealership would have told me that.

This is not accurate. I have a V6 Summit (not Reserve). Ordered 7/6, build date of 10/4. It has air suspension.

 

[TampaHoosier]

I was loaded onto a train just after 11am today. As soon as the train takes off I’ll get my ETA to dealership. FYI I was KZ yesterday, so a 1 day turn around from being done to loaded on a train is pretty damn good. Neither of my JT orders was that quick getting on train in Toledo. The screenshot below is from my dealer. I’m posting it because some say their dealers don’t have the info, but it’s a lie and the below is exactly what they see in their system.

 

[Buldawg]

I was loaded onto a train just after 11am today. As soon as the train takes off I’ll get my ETA to dealership. FYI I was KZ yesterday, so a 1 day turn around from being done to loaded on a train is pretty damn good. Neither of my JT orders was that quick getting on train in Toledo. The screenshot below is from my dealer. I’m posting it because some say their dealers don’t have the info, but it’s a lie and the below is exactly what they see in their system.

View attachment 1725

Good for you. I’m still stuck in inspection.

 

[SJL0610]

Still would not trust them. I don’t understand HOW they would know that. They do not have insight into the build, they don’t have your build sheet (it’s not built) and they don’t have access to lists of what is/isn’t being included unless it’s an announcement on the Jeep website, which as you know is always dated and last to update. QL is still being included, when I ordered on 11/24 everything was available as it should be so my guess is Jeep Chat has THAT info. Like I said earlier, my dealer did not have a delete option to select during the build so at the time it was still an option. Something happened after that, and it hasn’t been reflected yet on the Jeep site (shocker) to indicate it’s not avail.

You can stop talking with Jeep Chat. Once it’s KZ’d they are pretty much done. Unless you create a case and starting trying to escalate daily. Dealership can see where it is in the yard or train and the ETA. They cannot tell you why it’s not on. That’s logistics which not many have direct access to. The fact of the matter is they won’t load on a train until they have enough to load the train and send it on its way. In your case you’re most likely awaiting that. I would start and case and escalate like crazy, there’s always the off chance it was lost in the shuffle.

Just got back from the dealer. They think it was lost in the shuffle and ordered me a '22. Now we'll just wait and see which one arrives first and go from there. They've already received other orders that had been built after mine, so I don't think it was a train quantity issue. Who knows at this point. Thanks for the tip, I definitely won't waste any more time trying to track it down!

 

[SJL0610]

I dont trust that mine is “on the train”. I am so sorry! What State are you in?

I'm in PA- outside of Philadelphia.