Jeep Grand Cherokee L order status updates….

[RichSNJ]

Just got similar updates that our 22 SR V6 is also going into D1 via chat. Ordered 10/20. Going to reach out to my dealer and try to get confirmation!

Did chat actually say "D1"? They've told me repeatedly they don't see the actual status. Jeep chat has been telling me "I can see all the required materials for your order have been gathered and the plant has sequenced your order for production, it should be entering the build very soon!" since 12/23, which I assume is D1. I asked my dealer early this week for the actual status and he said D1, so I assume that's what that means from Jeep Chat. I asked my dealer today if he knew the estimated ship date, but he hasn't gotten back to me yet.

 

[FlyingAvocado]

Did chat actually say "D1"? They've told me repeatedly they don't see the actual status.

I had to contact my dealer to find out the actual status and the estimated build/delivery dates.

Jeep chat has been telling me "I can see all the required materials for your order have been gathered and the plant has sequenced your order for production, it should be entering the build very soon!" since 12/23, which I assume is D1.

That sounds like D1 to me. Before that Jeep chat would say something about it being in the "scheduling phase."

I asked my dealer early this week for the actual status and he said D1, so I assume that's what that means from Jeep Chat. I asked my dealer today if he knew the estimated ship date, but he hasn't gotten back to me yet.

I would take the ship dates with a grain of salt... It seems like they are very rough estimates. Your dealer should be able to show you whatever is on their screen though, including build status.

 

[RichSNJ]

So I just discovered by searching dealer inventory that the exact SR build I ordered is built and in Transit to another dealer 47 miles away, I'm trying to decide if I should ask my dealer if we could swap...

 

[Scott]

Did chat actually say "D1"? They've told me repeatedly they don't see the actual status. Jeep chat has been telling me "I can see all the required materials for your order have been gathered and the plant has sequenced your order for production, it should be entering the build very soon!" since 12/23, which I assume is D1. I asked my dealer early this week for the actual status and he said D1, so I assume that's what that means from Jeep Chat. I asked my dealer today if he knew the estimated ship date, but he hasn't gotten back to me yet.

I called my dealer today and he told about moving to D1 status and the ship date. Yesterday Jeep Chat said they were waiting on the parts.

 

[Aoliver5761]

I called my dealer today and he told about moving to D1 status and the ship date. Yesterday Jeep Chat said they were waiting on the parts.

Jeep chat told me they were waiting for parts when my car had already shipped. They truly don't know.

 

[nealtrombley]

I canceled a 21 Summit R V8.. black with tan interior it should be arriving at Cape coral jeep chrylser.. soon if anyone is interested. loaded

 

[jeep_prospective]

I canceled a 21 Summit R V8.. black with tan interior it should be arriving at Cape coral jeep chrylser.. soon if anyone is interested. loaded

Why did you cancel it if you don't mind sharing? Mine has been stuck in transit for 2 months so even I'm thinking of cancelling as it's a 21 SR.

 

[nealtrombley]

Why did you cancel it if you don't mind sharing? Mine has been stuck in transit for 2 months so even I'm thinking of cancelling as it's a 21 SR.

22s came out, making mine 1 year old and less money... dealer can probably sell the 21 for MSRP..

 

[Viper15]

I canceled a 21 Summit R V8.. black with tan interior it should be arriving at Cape coral jeep chrylser.. soon if anyone is interested. loaded

Surprised they didn't switch you to a '22. I ordered BG SR V8 loaded Aug 9th, Jeep switched it to a '22 mid Oct. Still don't have a VIN however.

 

[Jon.]

Did chat actually say "D1"? They've told me repeatedly they don't see the actual status. Jeep chat has been telling me "I can see all the required materials for your order have been gathered and the plant has sequenced your order for production, it should be entering the build very soon!" since 12/23, which I assume is D1. I asked my dealer early this week for the actual status and he said D1, so I assume that's what that means from Jeep Chat. I asked my dealer today if he knew the estimated ship date, but he hasn't gotten back to me yet.

Like @FlyingAvocado mentioned, I had to contact my dealer to confirm D1 status. Jeep Chat will only tell you if the order is being scheduled or sequenced for production. Based on that, that usually means its in D1, but I was able to confirm with my dealer on Friday that it was in fact now in D1 with a ship date of 1/14. We'll see if they actually can move from D1 to ship in a week. I'm doubtful 😂

So far my timeline for our 22 SR V6 has been:
Oct 20: Order placed
Oct 21: Order confirmed with VIN & VON provided
Jan 7: D1 w/ Jan 14 expected ship date

 

[nealtrombley]

Surprised they didn't switch you to a '22. I ordered BG SR V8 loaded Aug 9th, Jeep switched it to a '22 mid Oct. Still don't have a VIN however.

I had a VIn, they cant change you with a VIN... something is wrong if you dont have a VIN, my guess 99.9% of folks on here have their VIN in 24-48 hrs of receiving their VON

 

[tomeygun]

Like @FlyingAvocado
So far my timeline for our 22 SR V6 has been:
Oct 20: Order placed
Oct 21: Order confirmed with VIN & VON provided
Jan 7: D1 w/ Jan 14 expected ship date

I have similar time frames, ordered 10/16, now D1. I still dont have a buildsheet. I though the buildsheet would populate once we hit D1

 

[FlyingAvocado]

I have similar time frames, ordered 10/16, now D1. I still dont have a buildsheet. I though the buildsheet would populate once we hit D1

Apparently it happens when the vehicle is finished being built.

 

[RichSNJ]

So my dealer says I'm in D1, but he also says he doesn't have an estimated ship date and that he wouldn't normally see that until it's actually built, which is sort of contrary to everything people have said here... Is he just not looking in the right place?

 

[Buldawg]

So my dealer says I'm in D1, but he also says he doesn't have an estimated ship date and that he wouldn't normally see that until it's actually built, which is sort of contrary to everything people have said here... Is he just not looking in the right place?

I had a fluid estimated ship date for a little while before mine was built. Now that it’s built and ready to ship we don’t have an estimated ship date or ETA. I have been in KZ L for almost a week. Jeep Chat tells me I should have an ETA within the week. We’ll see. I don’t think any estimated date would be very meaningful until it’s actually on the train or truck. There are too many variables in the build and inspection process. And in the shipping process. One huge variable that others have suggested on here is that they won’t move until there is a train or truck full heading in the same direction. Makes sense.

 

[SJL0610]

Why did you cancel it if you don't mind sharing? Mine has been stuck in transit for 2 months so even I'm thinking of cancelling as it's a 21 SR.

My '21 SR V8 has been stuck in transit for over a month and Jeep chat just gave me a dealer ETA of 1/10/22-1/20/22. I'll believe it when I see it. I had ordered it in July. As hard as it is, I'm rejecting it and waiting for my '22 SR V8 that I ordered on 12/20/21 when I decided that I didn't want to drive a '21 off the lot in 2022.

 

[Agambino]

My delivery window is now moved from 12/21 - 1/6 to 1/3 - 1/17. How much longer are they pushing this window back? It's sitting in Dixiana, SC which I believe is a storage unit. It's 2.5 hours away from my dealership and the dealership keeps saying that they don't know when it'll get here. Mentioned they may be a driver shortage...I don't buy that at all. I'm 12 weeks out from order. Should I be patient or pissed that it's been sitting there for 2 weeks?

If it helps, I ordered my SR V8 on 27 July.....and literally just brought it home today.

 

[runningforyou]

Update (Not received yet) of my order process

Ordered a 2022 GCL Summit Reserve with the V8 on 11/6

11/10: Got VIN and Status was D-Firm schedule serial number is assigned

11/15: Jeep Chat said "Your vehicle is in scheduling with parts being gathered. No Dealer ETA yet"

11/20: Jeep Chat said "All of the materials needed to start the build process have been received. The vehicle should be entering the build process shortly. No Dealer ETA yet."

11/30: Jeep Chat said same thing as 11/20

12/1: Jeep Chat said "I can see all the required materials for your vehicle have been gathered and the plant has sequenced your order for production, it should be entering the build anytime now!"

12/2: Dealership emailed today and said "the estimated ship date is 12/07/21"

12/6: Jeep Chat says "Vehicle is currently in the frame stage of the build process."

12/7: Jeep Chat says "you GCL is in the build stage currently in the paint part of the build."

12/8: Jeep Chat says "Your vehicle has been built and is pending installation of additional equipment. This is necessary step when additional features or optional equipment packages are added to the vehicle. Currently no Dealer ETA."

12/10 Jeep Chat said "Your order has been released from the factory and was approved for shipping. Shipping arrangements have not been completed yet but it should be leaving soon!"

12/14 Jeep Chat said: “your vehicle is in the shipping stage, in transit to your ordering dealership. Your delivery to dealership ETA window is: 12/23/2021 - 01/04/2022

12/22 Dealership: My GCL shows “In Transit” with an ETA of 12/24-1/4

12/26 Dealership: My GCL is on railcar and last check showed passed through Nevada. ETA is 12/26-1/4

12/28 Dealership: My '22 GCL SR V8 was unloaded from the railcar yesterday 12/26 @ 2:19 pm in Benicia, CA (about 4-hour car ride to the north of me). VDC showed “Railcar Unloaded” ETA to dealership is now 12/26-1/4.

12/30 Dealership: My GCL SR V8 was unloaded from the railcar on 12/26 (2:20 pm), but today my order status changed and says “Shippable” = “No”. VDC shows “Ingate/Rebay at Facility” ETA = TBD My dealership said they don't know why it says that?

12/31 Dealership: My GCL SR V8 is Shippable again and VDC says "Bay location updated for vehicle shipment" as of 12/30. ETA = 12/31-1/4

1/3 Dealership: My GCL SR V8 is still at Benicia Railyard. VDC says "Bay location updated for vehicle shipment" as of 12/30. ETA = 1/3-1/17

1/9 Dealership: My GCL SR V8 is still at Benicia Railyard. VDC says "Bay location updated for vehicle shipment" as of 1/5. ETA = 1/9-1/17

 

[runningforyou]

Update (Not received yet) of my order process

Ordered a 2022 GCL Summit Reserve with the V8 on 11/6

11/10: Got VIN and Status was D-Firm schedule serial number is assigned

11/15: Jeep Chat said "Your vehicle is in scheduling with parts being gathered. No Dealer ETA yet"

11/20: Jeep Chat said "All of the materials needed to start the build process have been received. The vehicle should be entering the build process shortly. No Dealer ETA yet."

11/30: Jeep Chat said same thing as 11/20

12/1: Jeep Chat said "I can see all the required materials for your vehicle have been gathered and the plant has sequenced your order for production, it should be entering the build anytime now!"

12/2: Dealership emailed today and said "the estimated ship date is 12/07/21"

12/6: Jeep Chat says "Vehicle is currently in the frame stage of the build process."

12/7: Jeep Chat says "you GCL is in the build stage currently in the paint part of the build."

12/8: Jeep Chat says "Your vehicle has been built and is pending installation of additional equipment. This is necessary step when additional features or optional equipment packages are added to the vehicle. Currently no Dealer ETA."

12/10 Jeep Chat said "Your order has been released from the factory and was approved for shipping. Shipping arrangements have not been completed yet but it should be leaving soon!"

12/14 Jeep Chat said: “your vehicle is in the shipping stage, in transit to your ordering dealership. Your delivery to dealership ETA window is: 12/23/2021 - 01/04/2022

12/22 Dealership: My GCL shows “In Transit” with an ETA of 12/24-1/4

12/26 Dealership: My GCL is on railcar and last check showed passed through Nevada. ETA is 12/26-1/4

12/28 Dealership: My '22 GCL SR V8 was unloaded from the railcar yesterday 12/26 @ 2:19 pm in Benicia, CA (about 4-hour car ride to the north of me). VDC showed “Railcar Unloaded” ETA to dealership is now 12/26-1/4.

12/30 Dealership: My GCL SR V8 was unloaded from the railcar on 12/26 (2:20 pm), but today my order status changed and says “Shippable” = “No”. VDC shows “Ingate/Rebay at Facility” ETA = TBD My dealership said they don't know why it says that?

12/31 Dealership: My GCL SR V8 is Shippable again and VDC says "Bay location updated for vehicle shipment" as of 12/30. ETA = 12/31-1/4

1/3 Dealership: My GCL SR V8 is still at Benicia Railyard. VDC says "Bay location updated for vehicle shipment" as of 12/30. ETA = 1/3-1/17

1/9 Dealership: My GCL SR V8 is still at Benicia Railyard. VDC says "Bay location updated for vehicle shipment" as of 1/5. ETA = 1/9-1/17

1/12 Dealership just called a few moments ago and said my '22 GCL SR V8 has arrived. They will go through all their inspection stuff tomorrow morning and we can pick up tomorrow afternoon.

 

[FlyingAvocado]

From what I can tell, the very first "ship" date is more like the build date. From there the dates seem to become less predictable. I can only assume they have very little control over what happens with the carriers. For example, just as cargo ships have been unable to unload when the yards are full, trains cant ship vehicles if there isn't any room to unload them either. Either way, 9 weeks is a pretty good turn around - especially in the current environment.