eleceng1979
Well-known member
April 2021 L Summit Reserve order, 8/21/2021 Receive/signed date. Currently sitting at 3050 ish miles, 3 dealer visits totaling roughly 2 weeks due to a lengthy list of issues with zero repairs made. I have described my open issues below. My problem is, I have a vehicle that is unsafe to drive in my opinion, your dealership says no its fine to drive, but with "glitches", with more issues arriving daily, a dealership that says " we don't have a fix, waiting on engineers", and Mopar customer rep on the phone today admitting they have no solutions, let alone aware of any of these issues.
My question is this... Am I to park my jeep at the dealer and refuse to drive it, then sue FCA? Or drive my vehicle until the cross path/abs or power steering malfunction again and kill my wife/child, then sue FCA? I am in Ohio, have contacted my attorney general's office regarding lemon laws and they told me to dump it at the dealership and let them run the clock out and settle in court.
This is my 3rd GC, and my last. You have failed me in a spectacular fashion this time. Do not send me a PM, this needs to be made public. If you want my VIN I will be glad to send it to you in a PM, but all communication is being made public to speak to your issues at hand and also for me to retain copies of this communication for future legal use.
I have called your support line again today, only to be told that there is no solutions for any of these problems at this time. I refuse to be treated this way and have sought legal council. I will be forwarding this message to the NHTSA after this post. As a consumer, when the dealership cannot repair the problems and the factory cannot or is unaware of such problems, what choice do I have?
Issues I am facing
1. "Power Steering Unavailable" EVIC message. Power steering actually shuts off, headlights start flickering very fast for some reason while in this condition. Drove to dealer, dealer cleared code, reset and is fine. No fault found, just reset. Real nice at 0600 morning drive with no headlights...
2. ABS lights coming on solid and/or flashing for no reason while driving. ABS not engaged actually, but lights solid on and flashing. No stored codes, no dealer fix/response
3. Cross path detection activating at random times, slamming brakes on/vehicle to stop, in conjunction with #2 above on straight roads. No stored codes, no dealer fix/response
4. Dead battery once, jumped started and drove to dealer to be told my Mopar cargo mats were blocking the liftgate. We will see about this one. I make mistakes every day, and see how it could happen. Drove fine day before, next day dead, never opened hatch for 2 days prior. I will see about this long term.
5. Radio/touchscreen randomly turns off to black screen and then comes back on. No stored codes, no dealer fix/response
6. Radio/touchscreen randomly reboots, with very loud screeching noise through speakers while driving (different than #5). No stored codes, no dealer fix/response
7. Windshield wiper randomly go from slow speed to full speed with same rainfall. Yes, I know its automatic speed change, but they are going from min speed to max, back to min speed rapidly over and over in a light sprinkle, set to lowest sensitivity. No matter where the stalk is placed the behavior is the same. No stored codes, no dealer fix/response
8. Uconnect app states "Your vehicle is not capable of Vehicle Health Reports. For your service needs please contact your dealer or review the Maintenance Schedule. " on the website. My mileage has not been updated since 9/15/2021 showing only 15 miles. My phone app does not have vehicle diagnostics. All is properly registered and has never worked. No stored codes, no dealer fix/response
9. Undiagnosed/unrepaired clunking issue in "B" pillar. No stored codes, no dealer fix/response
10. Missing plastic nuts from cover underneath driver side HVAC lines (near B pillar). I personally purchased the parts and fixed.
11. Vehicle locking the doors automatically while stopped, engine running, with keyfob inside. Was dropping child off to school, driver left vehicle, walked around to rear passenger door and vehicle was locked, child had to unlock doors. No the child or driver didn't lock the doors, keyfob was left inside. School is a twice a day activity, doors have locked themselves multiple times this way. No stored codes, no dealer fix/response
12. In car 4G LTE cannot register/work properly, don't really care at this point
13. Wireless carplay is a complete failure, randomly the phones connect to Bluetooth only. I've had carplay work maybe twice. Don't really care at this point
EDIT - forgot these
14. Passenger door/speaker area making rattling sound, speaker has been replaced by the dealer, not resolved
15. While heating, HVAC is clearly making a whistling noise. In Ohio, getting cold now, HVAC making whistling sound
16. Traction control light blinking, then staying on for no reason
17. Beeping about drowsy driver detected, when there was no drowsy driver, this issue happened by itself, right before a no abs event.
18. "No SOS message available, contact dealership" on EVIC
19. Buzzing sound from where headliner meets b pillar on drivers side, if you push the headliner in this area it stops
20. "auto emergency braking unavailable" the message stated to clean the front sensor, vehicle is spotless/garage kept. Stopped to check sensor, did nothing as there is nothing to clean and 5 minutes later message states "AEB" available.
Could care less about #12 or #13, at this point they are just annoyances to remind me of my horrible decision.
I would be very interested to know what happened to all of the GC L's that were flooded at the Mack assembly plant back in June. I am curious if parts were salvaged from vehicles ordered to be destroyed due to your electronics shortages. These ongoing electrical issues are typical of flooded vehicles, not new ones. I get the new vehicle platform/launch, but really? Someone, somewhere, employed by FCA has made some horrible choices by rushing the L's to market. My first loan payment was made while the vehicle was at the dealer, I will be damned if it happens again.
My question is this... Am I to park my jeep at the dealer and refuse to drive it, then sue FCA? Or drive my vehicle until the cross path/abs or power steering malfunction again and kill my wife/child, then sue FCA? I am in Ohio, have contacted my attorney general's office regarding lemon laws and they told me to dump it at the dealership and let them run the clock out and settle in court.
This is my 3rd GC, and my last. You have failed me in a spectacular fashion this time. Do not send me a PM, this needs to be made public. If you want my VIN I will be glad to send it to you in a PM, but all communication is being made public to speak to your issues at hand and also for me to retain copies of this communication for future legal use.
I have called your support line again today, only to be told that there is no solutions for any of these problems at this time. I refuse to be treated this way and have sought legal council. I will be forwarding this message to the NHTSA after this post. As a consumer, when the dealership cannot repair the problems and the factory cannot or is unaware of such problems, what choice do I have?
Issues I am facing
1. "Power Steering Unavailable" EVIC message. Power steering actually shuts off, headlights start flickering very fast for some reason while in this condition. Drove to dealer, dealer cleared code, reset and is fine. No fault found, just reset. Real nice at 0600 morning drive with no headlights...
2. ABS lights coming on solid and/or flashing for no reason while driving. ABS not engaged actually, but lights solid on and flashing. No stored codes, no dealer fix/response
3. Cross path detection activating at random times, slamming brakes on/vehicle to stop, in conjunction with #2 above on straight roads. No stored codes, no dealer fix/response
4. Dead battery once, jumped started and drove to dealer to be told my Mopar cargo mats were blocking the liftgate. We will see about this one. I make mistakes every day, and see how it could happen. Drove fine day before, next day dead, never opened hatch for 2 days prior. I will see about this long term.
5. Radio/touchscreen randomly turns off to black screen and then comes back on. No stored codes, no dealer fix/response
6. Radio/touchscreen randomly reboots, with very loud screeching noise through speakers while driving (different than #5). No stored codes, no dealer fix/response
7. Windshield wiper randomly go from slow speed to full speed with same rainfall. Yes, I know its automatic speed change, but they are going from min speed to max, back to min speed rapidly over and over in a light sprinkle, set to lowest sensitivity. No matter where the stalk is placed the behavior is the same. No stored codes, no dealer fix/response
8. Uconnect app states "Your vehicle is not capable of Vehicle Health Reports. For your service needs please contact your dealer or review the Maintenance Schedule. " on the website. My mileage has not been updated since 9/15/2021 showing only 15 miles. My phone app does not have vehicle diagnostics. All is properly registered and has never worked. No stored codes, no dealer fix/response
9. Undiagnosed/unrepaired clunking issue in "B" pillar. No stored codes, no dealer fix/response
10. Missing plastic nuts from cover underneath driver side HVAC lines (near B pillar). I personally purchased the parts and fixed.
11. Vehicle locking the doors automatically while stopped, engine running, with keyfob inside. Was dropping child off to school, driver left vehicle, walked around to rear passenger door and vehicle was locked, child had to unlock doors. No the child or driver didn't lock the doors, keyfob was left inside. School is a twice a day activity, doors have locked themselves multiple times this way. No stored codes, no dealer fix/response
12. In car 4G LTE cannot register/work properly, don't really care at this point
13. Wireless carplay is a complete failure, randomly the phones connect to Bluetooth only. I've had carplay work maybe twice. Don't really care at this point
EDIT - forgot these
14. Passenger door/speaker area making rattling sound, speaker has been replaced by the dealer, not resolved
15. While heating, HVAC is clearly making a whistling noise. In Ohio, getting cold now, HVAC making whistling sound
16. Traction control light blinking, then staying on for no reason
17. Beeping about drowsy driver detected, when there was no drowsy driver, this issue happened by itself, right before a no abs event.
18. "No SOS message available, contact dealership" on EVIC
19. Buzzing sound from where headliner meets b pillar on drivers side, if you push the headliner in this area it stops
20. "auto emergency braking unavailable" the message stated to clean the front sensor, vehicle is spotless/garage kept. Stopped to check sensor, did nothing as there is nothing to clean and 5 minutes later message states "AEB" available.
Could care less about #12 or #13, at this point they are just annoyances to remind me of my horrible decision.
I would be very interested to know what happened to all of the GC L's that were flooded at the Mack assembly plant back in June. I am curious if parts were salvaged from vehicles ordered to be destroyed due to your electronics shortages. These ongoing electrical issues are typical of flooded vehicles, not new ones. I get the new vehicle platform/launch, but really? Someone, somewhere, employed by FCA has made some horrible choices by rushing the L's to market. My first loan payment was made while the vehicle was at the dealer, I will be damned if it happens again.
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