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Jeep buyback contact

Boggswade

Boggswade

Well-known member
Jake22 said:
Trade up to a Wagoneer (y)
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I don’t really trust Jeep right now. They have premium prices and sub-premium service. They want to be a luxury brand but can’t deliver that right now. Additionally, my neighbor has a Wagoneer and his has been in and out of the shop as much as mine.
 
Boggswade

Boggswade

Well-known member
Sarge said:
When you post someone's full CV on the internet, with no context, it begs the question whether you're trying to light the guy up, or help other people... Hence I asked. It's a fair question.

I actually sent letters to several executives about 6 months ago. The head of engineering for the WL platform sent me to their executive referral manager, Steve Stander, who promised to help me with a replacement for my rolling electrical disaster of a Jeep. I went back and forth with him for months, waiting on Midnight Sky to become available. I got my buyback approved through the buyback department on my own, and Steve was going to help me get the replacement I wanted with a few extra things (trying to get an eLSD on an Overland), at the same price I paid for my original car (MSRP). He represented that he ostensibly had a magic wand and could make all sorts of things happen, and things looked promising.

I sent him an email in June that I was still hoping to have something sorted out soon, and the particulars of the replacement car.

He replied:

I will review and advise……….

Thanks,

Steve Stander
Customer Care & Experience
Executive Referrals Manager

I was in Africa for most of July (and had told him I'd be out of the country, no rush), but since getting back I've made multiple phone calls and sent emails over the past month and zero response whatsoever. Just ghosted. So I guess I'll go get my buyback deal done (they were going to let me keep my lemon until the replacement was delivered), and then never look at another Jeep. First the hopes of a wonderful new car for my family, finally replacing one of our 12 year old cars, and then the hopes that *that* miserable disappointment would finally end and be rectified... The only solution is to get rid of it and never, ever look at another one.

This is the second brand new Jeep I've had out of about 25 cars over the past 35 years (5th Jeep overall), and the earlier one was also a Grand Cherokee V8 4x4 I had to have lemon lawed. I had planned to drive my replacement WL until the new six turbo was available and trade it for that, but I don't think I'll ever consider another Jeep for the rest of my life unless something good materializes from this mess.

Maybe I'll email your contact above and see what happens. I love the car if it ever worked right. But every time I get in it I never know what's going to be broken next. The problems are random, and the dealer (great people, but small dealer) hasn't been able to do much. It's been a horribly frustrating experience through and through, and I just want this POS gone at this point.
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Did anything happen for you? I have sent 4 emails to Jeffrey Kommor with no response so a certified letter was sent today. The offers from Jeep Cares have not been sufficient thus far. I want out of my lemon.
 
FlyingAvocado

FlyingAvocado

Well-known member
In some states the manufacture has to pay all the attorney fees as well as buyback the vehicle. FCA wont spare expense on their own counsel, nor should you -- get a good attorney specializing in this area of law. Talk to a few of them before deciding who to go with -- in my own experience I found that some of them are on top of things and really good, and some just flat out are not.
 
Sarge

Sarge

Well-known member
FlyingAvocado said:
In some states the manufacture has to pay all the attorney fees as well as buyback the vehicle. FCA wont spare expense on their own counsel, nor should you -- get a good attorney specializing in this area of law. Talk to a few of them before deciding who to go with -- in my own experience I found that some of them are on top of things and really good, and some just flat out are not.
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A free consult for your first go at anything litigious is a no brainer. A lemon law lawyer in your state will advise you of your rights and what specific criteria must be met to succeed. It's rare for these things to go to court, because OEM's have entire departments devoted to knowing the difference between Karen's never-gonna-win case over her minor annoyance that was fixed in two trips to the dealer vs situations like mine and others. There does come to be a 'gray area' though, especially with regard to diminished value, ability to resell, seriousness of a given defect, etc, and that's where a lawyer can give you better guidance as to what you need to prove.

Above all else, take VIDEO of whatever events you're experiencing (vs photo) if you can (hard when so many things are random and hard to duplicate), and keep taking it in to be repaired. For your part, you can usually rack up the clock in the shop (one criteria) and document everything else (buy a dash cam with a suction mount and stick it above your shoulders to record video if you have a sunroof and the patience to do that). It's a crap shoot, but with this particular vehicle, they've done a horrible job of sorting a wide array of systems before putting them into production.

Know the criteria, have proof, document the defects, meet the criteria, get a different car.

In my case I'd love this car completely if it wasn't such a total POS and actually worked as promised, so I'd like to try another one, but if you want to succeed with a buyback, you need to know what you're doing, just like fixing any other problem in the world.
 
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S

Sbradle4

Well-known member
Boggswade said:
Jeep just approved my buyback. Am waiting for further details now.
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Consider yourself lucky. So you got Jeep to buy back with just radio and Uconnect issues? I have transmission, suspensions, uconnect, and rattling in the interior, and have been denied buyback twice.
 
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Boggswade

Boggswade

Well-known member
Sbradle4 said:
Consider yourself lucky. So you got Jeep to buy back with just radio and Uconnect issues? I have transmission, suspensions, uconnect, and rattling in the interior, and have been denied buyback twice.
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Oh no, Stop start issues, water leaks, radio, electrical, it never stops.
 
Boggswade

Boggswade

Well-known member
Boggswade said:
Oh no, Stop start issues, water leaks, radio, electrical, it never stops.
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We’ll see how the buy back goes. They want to do this MSRP to MSRP. I don’t want to pay for their ridiculous $7000 or so worth of prices increases from when I got mine and they are also deleting eLSD from all orders with a $400 credit. That does not begin to cover the real cost of the system for the consumer. This should be an even exchange.
 
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eleceng1979

Well-known member
Your best bet is buyback and walk away, not exchange. The buyback process “could possibly” include original purchase price + legal fees, plus lost sales/income if you have a good attorney and are self employed, so I’ve been told by a friend.

An exchange is going to keep you with Jeep and only do an even trade per your note above. If your lucky it won’t be another lemon. Seeing how I still see the same BS posted here 12+ months later than originally reported, I wouldn’t bet on it.

Jeep is the company that decided to retool the Mack St. Plant for the L, which is beside residential neighborhoods, and not install a fume collector for the paint area. Who would of thought paint has fumes?

Jake22 isn’t a troll. He is either a Jeep salesperson or family to an employee. He has purchased multiple vehicles under employee discounts. According to my math and exchange rates to CAD, he is a direct employee or a spouse to one due to his discounts. Due to buying multiples, I would guess he is in sales as any service person would advise against it. He only replies with one sentence responses and is critical of dumb apes like me who bash Jeep.
 
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Boggswade

Boggswade

Well-known member
eleceng1979 said:
Your best bet is buyback and walk away, not exchange. The buyback process “could possibly” include original purchase price + legal fees, plus lost sales/income if you have a good attorney and are self employed, so I’ve been told by a friend.

An exchange is going to keep you with Jeep and only do an even trade per your note above. If your lucky it won’t be another lemon. Seeing how I still see the same BS posted here 12+ months later than originally reported, I wouldn’t bet on it.

Jeep is the company that decided to retool the Mack St. Plant for the L, which is beside residential neighborhoods, and not install a fume collector for the paint area. Who would of thought paint has fumes?

Jake22 isn’t a troll. He is either a Jeep salesperson or family to an employee. He has purchased multiple vehicles under employee discounts. According to my math and exchange rates to CAD, he is a direct employee or a spouse to one due to his discounts. Due to buying multiples, I would guess he is in sales as any service person would advise against it. He only replies with one sentence responses and is critical of dumb apes like me who bash Jeep.
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The problem is they don’t want to supply financial buy back information until after the fact. I took early retirement years ago so there would not be any lost income etc. and if I take a buyback I will then have to pay full sales tax for a $75K plus vehicle. i ordered the new vehicle this morning (no obligation to me)) so I can see what the end result will be. I paid cash for the car so financially I am ahead taking another car from them. Perhaps I can immediately turn it and then get another brand. This will be an interesting week.
 
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eleceng1979

Well-known member
A refund of a transaction always includes refunding tax paid, no matter if it’s a tool from lowes or a vehicle. They are lying to you. They can easily write off the replacement of the old as warranty vs refunding money. Knowing it was a cash deal, the refund must be in the same form of payment. Any business pulling cash from a bank hurts them harder vs financing, which is not the customers problem. My dealer was named in the suit due to not having the correct diagnostic equipment for months and lying to people. The courts were not amused and for some reason that dealer wanted out of that situation…

You are letting the dealer/Jeep dictate to you what your options are, not understanding what your rights are. I agree that legal recourse is not free, but they were ordered to pay my fees. I was returned all taxes and fees.
 
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Boggswade

Boggswade

Well-known member
eleceng1979 said:
A refund of a transaction always includes refunding tax paid, no matter if it’s a tool from lowes or a vehicle. They are lying to you. They can easily write off the replacement of the old as warranty vs refunding money. Knowing it was a cash deal, the refund must be in the same form of payment. Any business pulling cash from a bank hurts them harder vs financing, which is not the customers problem. My dealer was named in the suit due to not having the correct diagnostic equipment for months and lying to people. The courts were not amused and for some reason that dealer wanted out of that situation…

You are letting the dealer/Jeep dictate to you what your options are, not understanding what your rights are. I agree that legal recourse is not free, but they were ordered to pay my fees. I was returned all taxes and fees.
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Illinois Lemon Laws are horrible. I am quoting what the law is not what Jeep is saying right now. I will know more tomorrow and then decide whether to hire an attorney or not.
 
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