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Jeep buyback contact

D

Dano

Well-known member

Jeffrey Kommor ,​

Head of U.S. Sales​

Jeffrey Kommor is Head of U.S. Sales for FCA. He was named to the position in March 2020.

Previously, Kommor was appointed Vice President – U.S. Sales Operations, Fleet and Small Business Sales, a position he was named to in October 2015. In that role, he was responsible for sales planning and incentives, retail sales promotions, dealer relations, field operations for sales, small business sales and Certified Pre-Owned Vehicle sales for all FCA US brands. He also served as Vice President – U.S. Sales Operations since January 2014.

Prior to that postion, he was Director - Northeast Business Center in Tappan, N.Y. In this role, Kommor was responsible for sales in the seven-state area covered by the Northeast Business Center.

Since first joining the company as a Service and Parts District Manager in the Syracuse Zone in 1985, Kommor has garnered extensive experience in all aspects of sales, service and parts, customer relations, and field organizations.

His work and academic background includes:
  • 2020 - current, Head of U.S. Sales, FCA US LLC
  • 2015, Vice President - U.S. Sales Operations, Fleet and Small Business Sales
  • 2014, Vice President – U.S. Sales Operations
  • 2013, Director - Northeast Business Center
  • 2010, Director - Midwest Business Center
  • 2009, Senior Manager - Sales Operations, Northeast Business Center
  • 2008, Senior Manager - Retail Sales Promotions, Northeast Business Center
  • 2005, Senior Manager - Dealer Operations
  • 2002, Sales Promotion Manager
  • 2002, Market Center Senior Specialist
  • 2001, Dealer Operations Manager - Los Angeles Zone
  • 1999, Field Operations Manager - Phoenix Zone
  • 1997, Zone Process Training/Five Star Manager - Phoenix Zone
  • 1996, Sales Distribution/Warranty Manager - Syracuse Zone
  • 1995, Customer Relations Manager - Syracuse Zone
  • 1993, Arbitration Coordinator - Syracuse Zone
  • 1991, New York Lemon Law Coordinator - Syracuse Zone
  • 1988, Customer Relations Specialist - Syracuse Zone
  • 1985, Service & Parts District Manager - Syracuse Zone
Kommor holds a bachelor’s degree in marketing from Clarkson University in Potsdam, N.Y., and an associate degree in management from Nassau Community College in Garden City, N.Y.

Kommor was born in Brooklyn, N.Y.

01212021
 
Sarge

Sarge

Well-known member
I'm sure he appreciates you sharing this here... why did you post this? I'm not understanding the purpose.

There is a Customer Cares division that handles buybacks specifically, too, just FYI. That's where my buyback was first approved.
 
D

Dano

Well-known member
Sarge, when your brakes start applying on their own and shuttering the whole vehicle and Jeep buyback drug their feet for 6 months, you do whatever it takes. Second of all, it’s none of your business why I posted their contacts. Like I put in previous posts, the people I contacted at the top did an unbelievable job of remedying the problem and replaced my vehicle and then some. So to sum things up, if you start at the bottom, you stay at the bottom.
 
Sarge

Sarge

Well-known member
When you post someone's full CV on the internet, with no context, it begs the question whether you're trying to light the guy up, or help other people... Hence I asked. It's a fair question.

I actually sent letters to several executives about 6 months ago. The head of engineering for the WL platform sent me to their executive referral manager, Steve Stander, who promised to help me with a replacement for my rolling electrical disaster of a Jeep. I went back and forth with him for months, waiting on Midnight Sky to become available. I got my buyback approved through the buyback department on my own, and Steve was going to help me get the replacement I wanted with a few extra things (trying to get an eLSD on an Overland), at the same price I paid for my original car (MSRP). He represented that he ostensibly had a magic wand and could make all sorts of things happen, and things looked promising.

I sent him an email in June that I was still hoping to have something sorted out soon, and the particulars of the replacement car.

He replied:

I will review and advise……….

Thanks,

Steve Stander
Customer Care & Experience
Executive Referrals Manager

I was in Africa for most of July (and had told him I'd be out of the country, no rush), but since getting back I've made multiple phone calls and sent emails over the past month and zero response whatsoever. Just ghosted. So I guess I'll go get my buyback deal done (they were going to let me keep my lemon until the replacement was delivered), and then never look at another Jeep. First the hopes of a wonderful new car for my family, finally replacing one of our 12 year old cars, and then the hopes that *that* miserable disappointment would finally end and be rectified... The only solution is to get rid of it and never, ever look at another one.

This is the second brand new Jeep I've had out of about 25 cars over the past 35 years (5th Jeep overall), and the earlier one was also a Grand Cherokee V8 4x4 I had to have lemon lawed. I had planned to drive my replacement WL until the new six turbo was available and trade it for that, but I don't think I'll ever consider another Jeep for the rest of my life unless something good materializes from this mess.

Maybe I'll email your contact above and see what happens. I love the car if it ever worked right. But every time I get in it I never know what's going to be broken next. The problems are random, and the dealer (great people, but small dealer) hasn't been able to do much. It's been a horribly frustrating experience through and through, and I just want this POS gone at this point.
 
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Boggswade

Boggswade

Well-known member
Sarge said:
It's kind of hard to sit there and look at $80k or whatever you're going to sink into a vehicle and accessories, and think "I don't care if the product doesn't ever work right, and the manufacturer doesn't care either, I love frustration, disappointment, and false hope, so this is the brand for me."
Click to expand...
I feel your pain. My SR has been going into the shop once every 500 miles on average. I have 6400 miles on it now. It is currently in the shop because the radio and voice control system plays nothing through the speakers, and no, the radio reset process does not work.
 
Sarge

Sarge

Well-known member
I'm at around 10k miles since December, and not only do the door panels rattle, the whole Uconnect system as been somewhere between infuriating and FUBAR any given time I drive it. Auto high beams, rear hatch with a mind of its own, occasional hard shifting when passing, air suspension does weird stuff (up in back, down in front), cruise won't slow down when adjusted sometimes, and on and on. Pages of problems. They've made it better than it was by replacing the Uconnect guts, but often still no sound at all, etc... there's a laundry list of issues and weird, possessed behavior... it's too much to type it all every time, but it's just been a total mess. I could never sell it to anyone, and I sure as hell wouldn't have bought it had I known. Dealer doesn't know what else to do. My 'executive referral manager of Customer Cares' (?) has gone AWOL... Just a disaster through and through.
 
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N

nyc888

Member
For anyone who's had a buyback approved, did you have to escalate the case to someone specific or a specific department? I just had my case denied for a buyback, even though water is flooding the passenger side bin every time it rains. The vehicle is great - except water is really ruining the electronics in the back and causing my car to be in the shop for weeks on end. I do qualify for lemon law under NY state law at this point. I'm trying to avoid going the legal route and settling this with Jeep corporate directly.
 
O

Obspoint

New member
Lemon laws are very specific in every state, if your vehicle qualifies you take your service history to an attorney and pay them $200-$300 to send a letter to Jeep, Jeep attorney's review it, then your car is bought back by Jeep via the dealership of your choice. Taxes, extended warranties, registration fees, all of it. Lemons happen, that's why it's a cut and dry law. Only time we went through it was 2014, first meeting with the attorney was June 25th, FCA had a check in our hands August 11th.
 
B

ButWhatDoIKnow

Member
This morning I hooked my 2021 Jeep Grand Cberokee Overland to the back of my motorhome. I put the transfer case in neutral. Made sure that the parking brake was off.
We drove out of the campground and went about twenty feet when the Jeep's parking brake turned on.
I called Jeep Assistance for a tow. It never showed up. A sheriff's deputy did, however. We called AAA they came and towed me to a dealer (Courtesy Jeep in Tampa). I got to see the tow truck pull my new Overland up with the rear wheels locked, and back down. Courtesy said they would try to get to it within a couple of days. Jeep Cares, please help me.
Courtesy did not have any rental cars available, but had a ride-share company take me back to the campground.
I have towed a 2014 Jeep Cherokee for 7 years, so I know what I am doing, thank you very much. We had even towed this car a couple of times with no problems. It was in the shop for some problems with the screen. Parts were supposedly installed. Re-flashing was supposedly done.
Jeep Cars please assist.
 
S

Sbradle4

Well-known member
ButWhatDoIKnow said:
This morning I hooked my 2021 Jeep Grand Cberokee Overland to the back of my motorhome. I put the transfer case in neutral. Made sure that the parking brake was off.
We drove out of the campground and went about twenty feet when the Jeep's parking brake turned on.
I called Jeep Assistance for a tow. It never showed up. A sheriff's deputy did, however. We called AAA they came and towed me to a dealer (Courtesy Jeep in Tampa). I got to see the tow truck pull my new Overland up with the rear wheels locked, and back down. Courtesy said they would try to get to it within a couple of days. Jeep Cares, please help me.
Courtesy did not have any rental cars available, but had a ride-share company take me back to the campground.
I have towed a 2014 Jeep Cherokee for 7 years, so I know what I am doing, thank you very much. We had even towed this car a couple of times with no problems. It was in the shop for some problems with the screen. Parts were supposedly installed. Re-flashing was supposedly done.
Jeep Cars please assist.
Click to expand...
JeepCares doesn’t care
 
Boggswade

Boggswade

Well-known member
I have sent 3 messages to Jeffrey Kommor and have heard nothing. My SR is back in the shop again, this time the radio failed and is being replaced. It has been a week so far. All tallied, it is going on 40 days in the shop for too many issues to list over 13 months and 6400 miles. I have heard nothing from any case managers this time around @JeepCares so I don’t know what is going on..i just want out of this thing at this point. It is a averaging a service visit every 500 miles.
 
S

Sbradle4

Well-known member
Boggswade said:
I have sent 3 messages to Jeffrey Kommor and have heard nothing. My SR is back in the shop again, this time the radio failed and is being replaced. It has been a week so far. All tallied, it is going on 40 days in the shop for too many issues to list over 13 months and 6400 miles. I have heard nothing from any case managers this time around @JeepCares so I don’t know what is going on..i just want out of this thing at this point. It is a averaging a service visit every 500 miles.
Click to expand...
Check your State’s lemon law statutes.
 
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