Disconnecting Uconnect - I'm Done!

[Trailrated]

I posted this to another thread but wanted to share my experience with everyone regarding my Uconnect system that randomly reboots. At this point, I think it's pretty clear that Jeep released a vehicle with a faulty uconnect system. When I'm driving with either an android or apple device connected it will randomly reboot and go to a random screen, sometimes flashing pretty bright or not going back into night mode.

Update.

Dealer's had my car since Monday. They still don't know what's wrong with the UConnect system. However, they told me they have several Grand Cherokee L's with the same problem. Supposedly they have been working on writing another update for the car, but that was Tuesday 1/4 . I spoke to the dealer last night and they have very little confidence that they will be able to fix it. I've been without the car for a total of 3 dealer trips, 11 days, and still have multiple issues that are not resolved. I didn't even list all the problems this time when I took it in because I wanted them to concentrate on fixing the radio. The dealer has said replacing the radio won't resolve the issue...

I find it funny they gave me a Grand Cherokee L Limited as a loaner and, surprise, that one has the same issue. This issue is prevalent with my android phone, my wifes, and another test android.

@JeepCares I called Jeep back last night (BTW - I was hung up on 3 times being transferred) and they had closed my customer support case. Why did they close it? They didn't know, they just did - yet another glaring demonstration of Jeep's incompetence. I asked them to reopen the case (at first they said they couldn't, but then they did) and I've formally requested a buyback on the vehicle. I've made every reasonable attempt to work with Jeep including documenting the issue with pictures, noting reboot times, testing different devices on different carriers, trying wired android, and attempting to eliminate other variables for them. The tech even thanked me for all my work to help them. Despite this, and despite opening both a customer service case AND a STAR case - we still don't have a resolution. Hell, I don't even have someone from Jeep that will call me back and say they care to work with me to resolve the problem. Are they compensating me for my lost time with the vehicle? Please, tell me another joke.

Jeep knows they released a vehicle with a faulty Uconnect system. When this thing reboots constantly it flashes pretty bright at times, which I find distracting. This is now a safety concern for me and we're not even talking about the 4 recalls so far.

Unless Jeep steps up and does a LOT at this point I'm done with Jeep - period - for good.

Reading this forum I know there are quite a few others that have the exact same issue and - if I pick up a car today that isn't fixed I'll be calling a very large legal firm and helping them get started with a class-action lawsuit against Jeep. I'll definitely be pointing them to this forum and others.

My advice If you're having this issue? Start your documentation. Note time in and out of the dealership, number of attempts to repair the vehicle, number of attempts to reach Jeep. Open both a customer service case as well as a STAR case.

@Sarge Unreal

 

[Sarge]

You and I bought tickets on the same Titanic cruise ship. Same issues; We're Apple users, but have the exact same results. I too have been repeatedly hung up on by their corporate hacks (without even really getting connected, and I am completely polite with them, I'm not a Karen, and recognize it's not those people's fault, etc). It's like they don't even know how to operate their own phone system. Or who knows, maybe they're working from their cars, and they're having Uconnect problems too.

The dealer told me they ordered "a new stereo", which I think meant 'a new McIntosh amp', along with one new speaker (trying to address a rattle), and a new rear hatch release button, but no parts even available for at least a month, so I'm just waiting for those parts to come in, driving around in silence with a flashing uconnect screen, a tailgate that sometimes opens, sometimes has to be manually pulled open, a center tunnel that gets super hot anytime the rear passengers turn on the heat (and they get very little), while wondering if my stereo will still rattle whenever they do make it work. Sometimes the ride height adjusts for entry/exit, sometimes it doesn't. Sometimes the front drops while parked, while the rear stays high. No memory settings for anything, either. No navigation (maps won't pull up at all). And I've nearly run out of gas without even knowing it multiple time because it says it's got 50 miles remaining, and then suddenly the fuel light comes on, I go to put gas in it within a couple miles of driving, and I can put 25.3 gallons in a 23 gallon tank!?!

It's just a total disaster.

I'm not sure how that all plays out with the lemon law, since that seems to revolve around how many days the car was in the shop and whether it was drivable or not. Mine is capable of moving under its own power (except when I can't get the autobrake to turn off, randomly, which can be dangerous at times). I've spent roughly $80k between the car, taxes, registration, snow tires and wheels, racks, mats, cargo covers, paint protection film, 8/125k Mopar warranty, etc, and have definitely NOT gotten the benefit of my bargain.

This is the second new car I've ever bought (owned about 30 cars in the past 35 years). The other brand new car I've owned? A silver 1999 V8 Grand Cherokee, which was bought back under the lemon law.

I have photo and video documentation of a lot of this weird Uconnect behavior (sounds like it's the same as yours), and the dealer has seen it too, but they can't get parts.

HEY @JeepCares: PULL THE DAMN PARTS OFF THE F$%#ING ASSEMBLY LINE AND MAKE MY CAR RIGHT BEFORE SHIPPING OUT CARS TO OTHER PEOPLE?!?!

The thing is, living in Jackson Hole, my only local brand options are Chevy, Ford, Jeep/FCA, and Subaru. I'm sick of taking my wife's BMW on 400 mile drives for repairs, and Audi and other brands are a 1200 mile trip to SLC by the time you make two trips (diagnosis, and again when parts arrive). I'd really like this thing to just work, but I want some kind of recompense for the disaster they've created regardless, and I'll be shocked if they even fix the car, much less make things right with me.

So much wasted time, frustration, anxiety... It's infuriating just looking out my window at the damn thing.

Please keep me and everyone else posted. I will as well.

 

[Sarge]

Also, I don't know if you're having this experience, but every once in a while I'll get in the car and plug my phone in, and I can actually listen to music via Apple CarPlay. The overwhelming majority of the time nothing works, but it's remarkable how random and inconsistent the multitude of problems are.

 

[Sarge]

Just came back from my dealer. When trying to order the Uconnect parts/system to repair my car, his screen reads 'Pre-authorization required. Authorization blocked for our market.' He says that means he needs someone at Jeep corporate to allow him to even order the necessary parts. I'm going to follow up with corporate to try to help...

 

[Mmmauldin]

I posted this to another thread but wanted to share my experience with everyone regarding my Uconnect system that randomly reboots. At this point, I think it's pretty clear that Jeep released a vehicle with a faulty uconnect system. When I'm driving with either an android or apple device connected it will randomly reboot and go to a random screen, sometimes flashing pretty bright or not going back into night mode.

Update.

Dealer's had my car since Monday. They still don't know what's wrong with the UConnect system. However, they told me they have several Grand Cherokee L's with the same problem. Supposedly they have been working on writing another update for the car, but that was Tuesday 1/4 . I spoke to the dealer last night and they have very little confidence that they will be able to fix it. I've been without the car for a total of 3 dealer trips, 11 days, and still have multiple issues that are not resolved. I didn't even list all the problems this time when I took it in because I wanted them to concentrate on fixing the radio. The dealer has said replacing the radio won't resolve the issue...

I find it funny they gave me a Grand Cherokee L Limited as a loaner and, surprise, that one has the same issue. This issue is prevalent with my android phone, my wifes, and another test android.

@JeepCares I called Jeep back last night (BTW - I was hung up on 3 times being transferred) and they had closed my customer support case. Why did they close it? They didn't know, they just did - yet another glaring demonstration of Jeep's incompetence. I asked them to reopen the case (at first they said they couldn't, but then they did) and I've formally requested a buyback on the vehicle. I've made every reasonable attempt to work with Jeep including documenting the issue with pictures, noting reboot times, testing different devices on different carriers, trying wired android, and attempting to eliminate other variables for them. The tech even thanked me for all my work to help them. Despite this, and despite opening both a customer service case AND a STAR case - we still don't have a resolution. Hell, I don't even have someone from Jeep that will call me back and say they care to work with me to resolve the problem. Are they compensating me for my lost time with the vehicle? Please, tell me another joke.

Jeep knows they released a vehicle with a faulty Uconnect system. When this thing reboots constantly it flashes pretty bright at times, which I find distracting. This is now a safety concern for me and we're not even talking about the 4 recalls so far.

Unless Jeep steps up and does a LOT at this point I'm done with Jeep - period - for good.

Reading this forum I know there are quite a few others that have the exact same issue and - if I pick up a car today that isn't fixed I'll be calling a very large legal firm and helping them get started with a class-action lawsuit against Jeep. I'll definitely be pointing them to this forum and others.

My advice If you're having this issue? Start your documentation. Note time in and out of the dealership, number of attempts to repair the vehicle, number of attempts to reach Jeep. Open both a customer service case as well as a STAR case.

@Sarge Unreal

Same issue. When it finally reboots, the navigation won’t work then I have to do a reboot myself. It’s so frustrating.