Jeep buyback contact

Dano said:

I guess I got lucky on my replacement vehicle. Last July they agreed to do a buyback/replacement of my 2021 GCL Limited and since some of the options were only available on the Overland at that time they told me to order a 2022 overland at no cost to me. They paid all the extra taxes and no mileage charge. I didn’t get the 2022 till January of this year but worth the wait. The Overland I got was $7K over the limited price, no charge. Like I said, I guess I got lucky and everybody involved was really nice about everything.

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Boggswade said:

You did get lucky. I am moving from a ‘21 SR to a ‘23 SR and they started out telling me it would be MSRP to MSRP. As you probably know, there have been $8K in price increases and content decreases at the same time. They started out telling me that I was responsible for the increase though they have been reluctant to tell me exactly what they are doing until I place an order. I told them in no uncertain terms that I am not paying for their increase since I am not going to reward them for selling me a lemon. I am still waiting to hear back from them. They were supposed to get back to me yet and that did not happen.

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Dano said:

I would definitely go ahead and order the vehicle, that’s what I did. After I ordered it I emailed Steve Stander and his boss, Jeffrey Kommor and further pleaded my case in a VERY NICE way. They respected me and I respected them.

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Dano said:

I would definitely go ahead and order the vehicle, that’s what I did. After I ordered it I emailed Steve Stander and his boss, Jeffrey Kommor and further pleaded my case in a VERY NICE way. They respected me and I respected them.

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Sarge said:

When you post someone's full CV on the internet, with no context, it begs the question whether you're trying to light the guy up, or help other people... Hence I asked. It's a fair question.







I actually sent letters to several executives about 6 months ago. The head of engineering for the WL platform sent me to their executive referral manager, Steve Stander, who promised to help me with a replacement for my rolling electrical disaster of a Jeep. I went back and forth with him for months, waiting on Midnight Sky to become available. I got my buyback approved through the buyback department on my own, and Steve was going to help me get the replacement I wanted with a few extra things (trying to get an eLSD on an Overland), at the same price I paid for my original car (MSRP). He represented that he ostensibly had a magic wand and could make all sorts of things happen, and things looked promising.







I sent him an email in June that I was still hoping to have something sorted out soon, and the particulars of the replacement car.







He replied:







I will review and advise……….







Thanks,







Steve Stander



Customer Care & Experience



Executive Referrals Manager







I was in Africa for most of July (and had told him I'd be out of the country, no rush), but since getting back I've made multiple phone calls and sent emails over the past month and zero response whatsoever. Just ghosted. So I guess I'll go get my buyback deal done (they were going to let me keep my lemon until the replacement was delivered), and then never look at another Jeep. First the hopes of a wonderful new car for my family, finally replacing one of our 12 year old cars, and then the hopes that *that* miserable disappointment would finally end and be rectified... The only solution is to get rid of it and never, ever look at another one.







This is the second brand new Jeep I've had out of about 25 cars over the past 35 years (5th Jeep overall), and the earlier one was also a Grand Cherokee V8 4x4 I had to have lemon lawed. I had planned to drive my replacement WL until the new six turbo was available and trade it for that, but I don't think I'll ever consider another Jeep for the rest of my life unless something good materializes from this mess.







Maybe I'll email your contact above and see what happens. I love the car if it ever worked right. But every time I get in it I never know what's going to be broken next. The problems are random, and the dealer (great people, but small dealer) hasn't been able to do much. It's been a horribly frustrating experience through and through, and I Do you have his emajust want this POS gone at this point.





Jeffrey Kommor ,
Head of U.S. Sales
Jeffrey Kommor is Head of U.S. Sales for FCA. He was named to the position in March 2020.



Previously, Kommor was appointed Vice President – U.S. Sales Operations, Fleet and Small Business Sales, a position he was named to in October 2015. In that role, he was responsible for sales planning and incentives, retail sales promotions, dealer relations, field operations for sales, small business sales and Certified Pre-Owned Vehicle sales for all FCA US brands. He also served as Vice President – U.S. Sales Operations since January 2014.



Prior to that postion, he was Director - Northeast Business Center in Tappan, N.Y. In this role, Kommor was responsible for sales in the seven-state area covered by the Northeast Business Center.



Since first joining the company as a Service and Parts District Manager in the Syracuse Zone in 1985, Kommor has garnered extensive experience in all aspects of sales, service and parts, customer relations, and field organizations.



His work and academic background includes:

2020 - current, Head of U.S. Sales, FCA US LLC
2015, Vice President - U.S. Sales Operations, Fleet and Small Business Sales
2014, Vice President – U.S. Sales Operations
2013, Director - Northeast Business Center
2010, Director - Midwest Business Center
2009, Senior Manager - Sales Operations, Northeast Business Center
2008, Senior Manager - Retail Sales Promotions, Northeast Business Center
2005, Senior Manager - Dealer Operations
2002, Sales Promotion Manager
2002, Market Center Senior Specialist
2001, Dealer Operations Manager - Los Angeles Zone
1999, Field Operations Manager - Phoenix Zone
1997, Zone Process Training/Five Star Manager - Phoenix Zone
1996, Sales Distribution/Warranty Manager - Syracuse Zone
1995, Customer Relations Manager - Syracuse Zone
1993, Arbitration Coordinator - Syracuse Zone
1991, New York Lemon Law Coordinator - Syracuse Zone
1988, Customer Relations Specialist - Syracuse Zone
1985, Service & Parts District Manager - Syracuse Zone
Kommor holds a bachelor’s degree in marketing from Clarkson University in Potsdam, N.Y., and an associatDo you have an email, pleased e degree in management from Nassau Community College in Garden City, N.Y.



Kommor was born in Brooklyn, N.Y.



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