Recent content by tjparthun

I think we definitely lucked out going through the “buyback” process that did. Had the dealership not agreed to just purchase the car like they did in my case, I would have had to press them and the manufacturer and likely have gone to court. I know we would’ve won but it would’ve been drawn out...

Oops, I thought I replied to your post. Sorry if it didn’t post correctly! But yes, as far as I’m concerned, I’m whole again and walking away owing nothing. I made one month payment when it came due, but because I demanded the buyback be equal to the original total financed amount, I will...

Filing a complaint is pretty simple. Just make sure you have your VIN. Go here to start the process. https://www.nhtsa.gov/report-a-safety-problem#index I did find out the NHTSA is about as competent as a sack of potatoes and Chrysler’s engineers, so they didn’t know the GCL was a completely...

Hi, yes you are right. It was not processed as a true defective vehicle buyback through Chrysler, but as a straight purchase of the vehicle by the dealership. My GCL was financed through Huntington Nat’l so the dealership will send payoff to Huntington. I wouldn’t settle for anything less than a...

Looks like after a month of waiting around the dealership is agreeing to a buyback. Meeting with them tomorrow to go over the paperwork. I’m guessing they realized the so-called fix didn’t actually work even though they were so insistent on me picking my car up. Should be interesting!

My attorney visited the dealership today to speak directly to the general manager. My car has been in service 21 days. General manager tells my attorney this isn’t a serious issue and a buy back is uncalled for and the software fix is tested and will without a doubt work. Two hours later my car...

I finally reached out to the NHTSA about my complaint because it isn’t posted for the GCL. They don’t understand that the GCL is a completely separate model and not just a different trim/class. If you submitted a complaint specially for the GCL, it was posted on the regular Grand Cherokee page...

Ditto to what Rngesus said, if your car has the wireless charger that’s the easiest route. If your car didn’t come with one you buy a plug-in wireless pad if you’re dead set on using the wireless CarPlay connection. I also have a ‘21 GCL Altitude, and have the same issues with CarPlay static...

Thanks for sharing, can’t say I’m surprised. I guess in my case that’s good news that the update failed. Only helps my pending IN Lemon Law and Magnuson Warranty Act. But I am sorry they can’t give you a satisfactory answer or resolution for this issue. I’ve been dealing with this for nearly 3...

Thanks for sharing! I already moved forward with the attorney. The dealership has been avoiding my calls but the attorney tracked down the dealership owners contact info and called/emailed them. Next step will be to be contact Jeep/FCA and if they’re not helpful, we’ll file suit. My experience...

The dealership has now had my car for 14 days, waiting around from an answer from FCA and avoiding my calls. Estimated repairs are some time in the next couple weeks but that keeps changing and nothing is scheduled. At this point I’m just hoping they run out the 30-day clock on the IN lemon law...

Definitely push for a loaner in another model. If they were aware of the issue and refused to fix it or provide a loaner in the interim, they’d be liable god forbid you had an accident as a result of another power steering failure. With the first car, there was no ETA on fix so I insisted on a...

Definitely push for a loaner in another model. If they were aware of the issue and refused to fix it or provide a loaner in the interim, they’d be liable god forbid you had an accident as a result of another power steering failure. With the first car, there was no ETA on fix so I insisted on a...

I completely agree with you. I’ve been in a loaner for 2 weeks, and this is just on the second car they gave me. The first car I bought was in the shop weekly and I was in a loaner car more than the GCL I purchased. Put pressure on your dealership to buy it back. I haven’t let off after I had...

According to the service manager at my local dealer, it is affecting all GCLs regardless of trim, drivetrain, manufacture date, etc. It all comes down to faulty software causing the glitch. The engineers keep telling me it’s just a software update and, poof, issue is gone. I don’t trust that one...