Does anyone know how to get the wireless charging pad to work? I turned airplane mode on the phones to disable wireless CarPlay so as to rule that out and it does not charge any of our phones, despite the blue light remaining illuminated and the phone saying “charging”. No change in better level after 30+ minutes.
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Wireless Charger Not Working
- Thread starter Homar4
- Start date
Jrseidel
Well-known member
Mine is very slow in charging. Maybe goes up a couple of percent per hour. It more or less keeps the phone at the same battery level. I think it depends if there are apps running in the background, so I've closed all other apps like Waze and music apps to try to help it. Seems like you should see some kind of increase after 30 minutes.
According to the manual, the wireless charger is 15W, which is pretty powerful. I have one with the same power at home and it charges very quickly.
Has anyone had good results with their wireless charging pad?
Same experience. @JeepCares should be on this.
SweetAndLow
Well-known member
Ours works great. When using carplay/AA, Bluetooth, streaming music and navigation you will definitely see slow charging because it's using so much battery to begin with. It will also overheat and stop charging.
JeepCares
Well-known member
Hello,
Thanks for tagging our @JeepCares team and bringing this to our attention @Homar4 ! We're sorry to hear about the concerns some of you are noticing with your wireless charging pad. It's important to know: just as if you were to plug your phone into an outlet and use it at the same time, your phone may overheat since it's processing so many things at once. We recommend closing out any tabs within your phone's interface that do not need to be open. Although you're not actively looking at those tabs, they're still processing in the background. Additionally phone cases may interfere with the wireless charging. The less that can interfere between your charging pad and your phone-- the better!
As seen in your Owner's manual on page 78, **The key fob should not be placed on the charging pad or within 6 inches (15 cm) of it. Doing so can cause excessive heat buildup and may lead to damage to the fob. Placing the fob in close proximity of the charging pad blocks the fob from being detected by the vehicle and prevents the vehicle from starting.
If anyone's experiencing specific concerns with their wireless charging capabilities that they'd like to run by our team, don't hesitate to send us a private message with more details and your VIN.
Thanks,
Courtney
Jeep Cares
Thanks for tagging our @JeepCares team and bringing this to our attention @Homar4 ! We're sorry to hear about the concerns some of you are noticing with your wireless charging pad. It's important to know: just as if you were to plug your phone into an outlet and use it at the same time, your phone may overheat since it's processing so many things at once. We recommend closing out any tabs within your phone's interface that do not need to be open. Although you're not actively looking at those tabs, they're still processing in the background. Additionally phone cases may interfere with the wireless charging. The less that can interfere between your charging pad and your phone-- the better!
As seen in your Owner's manual on page 78, **The key fob should not be placed on the charging pad or within 6 inches (15 cm) of it. Doing so can cause excessive heat buildup and may lead to damage to the fob. Placing the fob in close proximity of the charging pad blocks the fob from being detected by the vehicle and prevents the vehicle from starting.
If anyone's experiencing specific concerns with their wireless charging capabilities that they'd like to run by our team, don't hesitate to send us a private message with more details and your VIN.
Thanks,
Courtney
Jeep Cares
So should the phone be turned off when it's charging wirelessly? I'm confused. Android auto uses a ton of battery power and the wireless charger doesnt keep up.
SweetAndLow
Well-known member
No doesn't need to be turned off that would defeat the purpose.
That's why I'm trying to clarify because they said close all the apps on your phone but the app that uses the most juice is Android Auto which one would think you should be able to use while driving.
I will send you a PM. None of the causes you listed are applicable.
JeepCares
Well-known member
Sorry for the confusion! When we said, "We recommend closing out any tabs within your phone's interface that do not need to be open. Although you're not actively looking at those tabs, they're still processing in the background", we were referring to any open Safari pages that you were no longer using. When you double tap your home button (or however your model calls for) it pulls up all open Safari pages. We recommend making it a habit to close unused tabs as a way to support your mobile device's battery life. You can certainly still utilize Android Auto and other apps while driving your vehicle. We hope that provides some clarification.
Courtney
Jeep Cares
@JeepCares
This is not an issue of too many apps open, or a key fob in the same area of the phone. Anyone (iPhone or Android) can download Ampere and see the amperage actually coming into the phone. Most of the time, there is only 30 mA coming into the phone (which is essentially nothing). The rest of the energy is going into the phone in the form of heat, which then eventually causes the phone to quit charging altogether (triggered by the phone monitoring its own temp). My phone is a OnePlus 9 Pro, which is one the fastest wirelessly charging phones (50 amp). If you leave the phone on the charger, it gets hotter and hotter until it trips the thermal protection and slows the phone down to near nothing until it cools down (which it will never do if it sits on the charger).
My girlfriends iPhone will actually charge, but the charger cuts in and out, in and out. You have to constantly readjust the phone (which is not even moving) to get it to start again. This is not good at all. I've used wireless chargers in GM and Ford vehicles and they work just fine.
Bbiggers340
Well-known member
Mine works but doesn’t actually charge it, it will however prevent it from draining.
My I Phone XR charges just fine. I don't shut anything down, and just leave my phone there for round trips of up to 500 miles and I have it in a protective case . My wife has an older model I phone, it won't charge because it is not set up for wireless charging. Sounds like your self charger is f 'ed up.
Same issues for me as well. The light usually starts flashing red after a few minutes. No case (living life on the edge). No apps running. Not plugged up. Just true wireless charging
It seems to work fine with iPhones (guessing all it was actually tested with), but only half the US population has iPhones... the rest have Androids. Developers/engineers seem to ignore that little fact, since iPhones are easier to develop for, due to tightly controlled hardware and software APIs. Android is an open-source OS, so a manufacturer is not pinned down to one hardware type.
TampaHoosier
Well-known member
@JeepCares this is 100% not accurate in the least bit. It’s embarrassing that users are reporting the charging pad is overheating and your response is to close out of apps. You need to stop saying that immediately. On the iPhone this is a common misconception that Apple has tried to stop and clear up several times. They even have a support page on it I’ve linked for you below.
If you have CarPlay and navigation running the iPhone will get warm but it will not overheat and cause the wireless charger to stop functioning. 15w charging is a significant amount, but it’s not even the max they can handle.
Your first level of troubleshooting with these folks should be to ask them if they have access to a common 15w wireless charger at home. If some tell them to replicate the scenario at home. Turn on navigation, play music, set the screen to remain on with full brightness and let run. If it doesn’t overheat you have just proven there is an issue with the vehicles charging. I can tell you this… I’m willing to bet no iPhones over heat at home…
Switch apps on your device - Apple Support
Quickly switch from one app to another with iOS and iPadOS.
2021JGCLCanada
Member
I believe the phone needs to be perfectly centered on the wireless charger. The closer the charging coils on the car are lined up to the ones in the phone the faster it will charge and less energy loss that gets transferred as heat. I find in my GCL if the phone isn't charging right or getting hot i just adjust where its sitting.
@JeepCares I absolutely agree to everything what @Flapjack wrote. I'm havin the exact same issue on my new Jeep Compass with my Google Pixel 6. Without case, with exact positioning, I am getting a maximum of 240 mA (measured using the Ampere app). This is way less than the promised 3A. On all other cars I've tried, I could get enough power to juice my phone up. In my car, it just slows down the drain a bit...
It's a shame since I paid extra for this feature and I chose my phone to have this feature, just to be able to wirelessly charge my phone in the car. Since this is probably a result of a bad hardware choice, I don't think it will get better with a software update. I guess I will have to sit on it. Very frustrating.