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Order A Vehicle? Order Status Codes, What Do They Mean!

redriderbob

Mopar Guru
Staff member
Order Codes -

Ordering Status Codes -


BA - New order that hasn't been checked

BB - review by fleet department

BD - special equipment processing

BE - edit error

BG - passed edit n/a for schedule

BGL - edit ok parts unavailable

BX - passed edit available for schedule

ZA - Canceled

Scheduled Order Codes -

C - sub firm

D - firm schedule - dealer has allocation and all parts available

D1 - gateline schedule - scheduled to be built

Assembly Line Codes -

E - frame

F - paint

G - trim

Assembly Completed Codes -

I - built not ok'd

J - built ok'd

JB - shipped to body vendor

JE - emission check

JS - shipped to storage

KZ - released by plant, invoiced

Shipping Status Codes -

KZ L – released but not shipped

KZ M – first rail departure

KZ N – first rail arrival

KZ O – delayed/received

KZ-P - Arrived Ship - Thru Body Vendor

KZ OA – plant hold, quality audit

KZ OB – zone, dealer, sales, vehicle prep, tax, diversion or derailment hold, dealer refusal, vehicle diverted

KZ OC – carrier delay, strike-bound, emission or safety hold, rail car shortage, bad or insufficient load, inclement weather, need shipping order, manifest error

KZ OD – mechanical failure, glass damage, vehicle in repair, lacking parts or storage hold

KZ OE – misdropped or misshipped vehicle

KZ OF – shipped air freight, stolen vehicle recovered, show vehicle, test info code, the vessel sailed

KZ OG – damaged vehicle, stolen vehicle, abandon to the carrier, vehicle scrapped, donate vehicle, repair, and auction

KZ OH – all other “O” type carrier codes

KZ T – second rail departure

KZ U – second rail arrival

KZ X – delivered to the dealer

KZ Y1 – major damage – must not be sold as new

KZ Y2 – major damage – vehicle sold at auction

Status Definitions -

B - Your order exists but isn't fully confirmed yet. The plant doesn't know about it yet. Systems are checking the order to ensure it's valid in terms of sales codes, Finance is checking to make sure the dealer has all their ducks in a row, etc.

C - Your order is "sub firm". The plant can see the order at this point but it's not fully committed to building as the supplier may or may not be able to get parts to the plant to build the vehicle. I am not sure of all the details on this state yet so I can't comment further.

D - Firm order. Your order now has a name instead of a number: A VIN! Materials should have been ordered by this point if all goes well, you should have a vehicle.

D1 - The date is set for your vehicle to be built. The plant knows when it should have parts sequenced for building and it should start to be built within 48 hours of the date set.

D2 - It's going to be built. The computers are being programmed, materials are being sequenced, and framing is about to occur.

E - Frame. Metal is welded together to form the body and frame. The body is inspected at the end of this step to ensure it's within tolerances.

F - Paint. The metal is coated, primed, sprayed, clear-coated, polished, inspected, and hand-finished if necessary.

G - Trim. The engine is installed in the chassis, the interior is installed, and the chassis is mated to the body. At the end of this.

I - Inspection. Your vehicle goes through a battery of shakedown tests and measurements are taken to ensure the vehicle looks and performs as expected.

JB - Body Vendor. The vehicle is sent off-site to have a spray liner put in, steps, etc.

JS - Storage. Some of you call this "Prison". I like to think of it as QA trying to ensure you get what you expected. Typically if something happens or is found in the I step (or even a previous step), it goes here to get checked and fixed. A panel looks off-color, a part on your vehicle was in the same batch as a bunch of failed parts, the light doesn't turn on, etc will all cause the vehicle to get sent here for a detailed inspection and fix.

Another reason it can end up here is either the dealer has asked to have the vehicle delayed (it has a full lot and can only handle so many) or it has a special event coming up. Typically that isn't done on a sold order. It can also end up here at the start of a model year where production is ramping up but the vehicle has not to be released (or certified) for shipment.

KZ - Shipment. The vehicle is ready to be shipped. The dealer is actually charged for the vehicle. As you all know, this can be a source of delay. Typically you see me put two statuses here: Awaiting Shipment and "Staged for Shipment". The first means it is in the general shipping yard waiting to be pulled to be put on a truck and/or train. The second means it has been pulled to be put on a truck and/or train but it hasn't actually got on the truck or train yet. There are a ton of sub statuses here to track the status of the vehicle as it makes its way through the shipping system. KZX is the only one that you really care about as that means it was delivered to the dealer.

Special thanks to MSchnLoneStar19 on our 5thGenRams forums for the layout, hope this answers a lot of your questions.
 

Indigovic

Well-known member
That’s good info to have, and I wish Jeep were more communicative about things like this.

While this status code system likely wasn’t designed to be customer-facing, it absolutely is now, and Jeep really needs to revisit it to better serve those customers as well as employees and dealers.

Three examples of things that need to change to work better for customers:

D: “Firm Schedule.” The name is completely misleading, and I have seen that alone confuse and frustrate many customers—and I’ve only been paying attention for about six months. Merriam-Webster’s primary definition of “schedule“ is “a procedural plan that indicates the time and sequence of each operation.” One therefore expects that a vehicle that has a “firm schedule” has a firm time assigned for it to be built, and that’s just not the case here. They really ought to rename this something that doesn’t imply timeliness, like “Firm Allocation.” This is especially important given that this is the status that many orders appear to spend most of their time in.

D1: The numbering here makes it seem like “D1” is a minor step from D, but to a customer, this is probably the single most important step there is, at least until K. Everything from B to D is all paperwork as far as we’re concerned, while hitting D1 is a big deal, worthy of more than just a sub-code.

JS: “Shipped to Storage.” Going by the description of what that actually means, this should really be at least two different codes, one indicating it’s getting extra QC attention, and another indicating that it’s being held for some reason. (Given how many sub-codes they have for shipping, I’d argue there should be sub-codes here too, to let you know why it’s getting QC or why it’s being held.)
 
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Jake22

Well-known member
DealerCONNECT

Performance Feedback System
Categorizes & classifies vehicle build problems & discrepancies for analysis. Computes First Time Capability (FTC) by plant, area, department, zone & corporate FTC. Prevents vehicles from being shipped 'til all discrepancies have been "bought off" by authorized personnel. An integral requirement of Torque Monitoring, Automatic Line Stop & Process Control Devices.
 
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