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New Overland Owner - few early hour issues
- Thread starter 2ns2ls
- Start date
JeepCares
Well-known member
Sounds like you might be visiting the dealer soon for this? If so, let us know how things go and if you need further assistance we can support you while there.
Kate
Jeep Cares
Well, on an earlier post, someone mentioned they thought it was the heat shield that protects the spare tire. I thought since the vibration feels that it's coming from the rear of the vehicle, it might just be the heat shield. I then removed it (along with the spare tire). Drove the car -- and still had the vibration/bass sound (I was depressed because I truly thought this was the originating problem). It was also mentioned by others in this forum, the vibration occurs around 1000 RPM. I can confirm I have the same problem. I dileberately drove the vehicle in a way to get the RPM's at ~1000 RPM. And I can also confirm 1000 RPM's is the magic number. Every single time, the engine hit 1000 RPM's (give or take 100 RPM's) - the bass sound or vibration occurred. By the way, the heat shield was very easy to remove - and likewise to put back on. I am hoping as the vehicle breaks in, the problem goes away. Otherwise, I will live with it until 3,000 miles ( I now have ~1700 miles on the vehicle) when I get the first oil change and will bring it to the attention of the dealer. Since I am new to this forum, I have to ask - is "Jeep Cares" officially affiliated with FCA? Thank you... JTaylor62
JeepCares
Well-known member
To answer your question, we work directly with Jeep/Stellantis to address customer concerns, specifically through social. We also have extensions that specifically take phone calls or chat with customers via the website. If you prefer, you can always call Jeep Cares at 877-426-5337 for assistance.
Kate
Jeep Cares
We have similar issues with our new GCL Overland. It intermittently will connect to Apple Car Play to which the response was that it was a software issue that was being experienced with a fix somewhere in the future. It is disappointing to pay that much for a car and not have all the options work. Often we have to go into the device manager and tell it to connect the phone through Bluetooth (not even talking about car play). It recently went in for a software update on the radio (infotainment center) so I was looking forward to having it finally work properly only to have it not connect at all to Apple Car Play now and more frustrating is that it is no longer communicating with the Jeep (UConnect) app. It won't remote start or locate the vehicle any longer through the app.
Ours sounds very loud when we first start it up as well. It is strange.
We have been new owners for about two weeks and initially had issues with Jeep iPhone app working properly. Called tech support to get things resolved. Tech reluctantly told me that a major app update is coming sometime in November to address some features not working. Our app doesn't show oil life and a few other vehicle traits.
It is the active noise cancellation and the bass sound is coming from the speakers. There is a software update that will be coming out for it in the future.
GretnaHusker
Active member
I have the issue with the bass sound also. 2,200 miles on a SR. Can not determine a specific pattern other than lower speeds and at start up. Happens almost every time I turn it on. Could it be some kind of exhaust problem? I can't tell if it is a vibration issue or an exhaust issue. I haven't had it in yet to be looked at. Hopefully someone gets a definitive answer on the cause. It is not a pleasurable sound to me as if it is some kind of manly engine roar. The car is so quiet and enjoyable when this isn't happening. This noise really ruins the overall driving experience.
GretnaHusker
Active member
Any idea when the update will be released?
Active noise canceling is only on the SR trim and the bass sound is not coming from my Overland speakers. It's an exhaust system issue I believe.
big10purdue
Well-known member
I’ve read an article that states it’s even in a Limited.
Every SR window sticker I have seen list active noise control system. My Overland has all available option packages and the window sticker does not list the active noise control system.
I'm thinking it isn't coming from the bass. I find it odd that at 1000 RPMs (give or take a few RPMs in either direction) - the bass sound occurs -- every single time. I will take it in to the dealer when I can spare the vehicle for a few days (loaners are not always available). What's nice about this problem? I can make it repeat itself. Hopefully it can be fixed. Has anyone in Jeep Forum land taken their vehicle to the dealer? I need the vehicle until the week of November 8th. My intent is to give it to them and if they need to keep it for an extended period -- they can have it.
But... I do sincerely hope you are correct - it's coming from the vehicle's bass speaker - and a simple software fix makes it go away.
Regarding the active noise cancelation option -- others in this forum are correct. It isn't an option on the Overland. I looked at various window stickers - it's an option only for the Summit.
SweetAndLow
Well-known member
I have active noise cancelling on my build sheet for my overland also.
Interesting. I learned something. Thx JTaylor62