Are you saying that the DRL are supposed to be Amber? Or was this just an example of what “we” as the customer kind of expected.
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LED Reflector compared to the LED Projector Headlamps
- Thread starter Mike1597
- Start date
GEAR_HEAD
Active member
I think that's only on the Overland and Summit now. The Jeep specs are conflicting everywhere. Even the window stickers and some of the online documentation are still wrong. But one thing is for sure...reflector housings are standard across the board.
Boggswade
Well-known member
I spoke with a case manager from jeepcares today and was told to take my car to a dealer to check out whether the car has projector headlights or reflectors. One would think that they would have done the research after taking several days to respond. Long story shorter, nothing has been resolved yet. I am now waiting to hear back from my service manager who was going to contact Jeep. Once I get verification one way or the other, the case manager said he would open a case.
freethinked
Well-known member
I consider the feature availability PDF the only source of truth on this car and it doesn’t indicate projector headlamps on any model.
Boggswade
Well-known member
Unfortunately the PDF is not a source of truth either. For example, air suspension is now not included on the Summit models for the time being yet the referenced PDF says it is standard equipment. The Monroney Sticker on my Summit Reserve states that I have Projector headlamps so that should be a better source of truth than the PDF though it may not be factual in this case. Perhaps there is a class action suit to be had here for advertising something that is not factual.
GEAR_HEAD
Active member
You can tell by looking that they're reflector. Don't need a dealership to tell anybody that. There is Jeep documentation out there that is actually correct that states that "premium reflector headlights" are standard across the board.
As long as they perform well and get decent IIHS ratings I don't really care. It was obviously a cost savings measure, but I feel that the Overlands and Summits should have had the adaptive projectors like the Grand Wagoneers have. It's odd that the new GCL hasn't been through the IIHS tests yet.
Boggswade
Well-known member
I understand all that but they advertised projectors, it is on my window sticker, and in order to get @JeepCares to do anything they need confirmation from a dealer. Sounds like a waste of time but we’ll see what comes of it.
GEAR_HEAD
Active member
It would be nice to find out what happened with the projector headlights. Did they decide at the last minute to not offer them because of availability and they never updated some of the documentation?
freethinked
Well-known member
They were not included in the feature availability PDF from January so I think they just messed up the wording on the window stickers that claimed to include projector headlamps.
Oddest design I’ve even seen. They appear to be both. I have 3 projectors that aim down, from the top of the assembly, directly into what I would call reflectors. Same projector style bulb as my WK2 but 1/4 the size. Very hard to see but I’ll try and get some photos.
freethinked
Well-known member
Weird. My build sheet says projector as well but they sure look like reflector to me.
Activate your lights and look up. You will see the bulbs. But be careful. Nearly burnt out my eyes like an idiot. I’ve never seen a design like it. I totally agree with you though. They look like reflectors. Some odd mix?? The lights shine down into the reflector bulb or whatever you want to call it.
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Boggswade
Well-known member
@JeepCares is no help. I was told to have my car inspected by a dealership to check to see if the lights were projectors or not. I called the dealership who contacted jeep corporate and inspected vehicles on the lot to verify the headlights. I sent the information back to Gerald @JeepCares and says he can not do anything until my vehicle is inspected. Total runaround and poor service.
Hello Mr. Wade,
I was able to make contact with Michael the Service Director at Dupage Chrysler Dodge Jeep Ram and he advised me to not have inspected the vehicle and don't have a diagnostic on it. I would advise having the vehicle check by the selling dealer for assistance before we can move further with the case
Best regards,
Gerald
JEEP Customer Care
--------------- Original Message ---------------
From: [boggswade@comcast.net]
Sent: 9/16/2021 5:41 PM
To: uscustomercare@fcagroup.com
Subject: Re: Customer Support Request
Attached is what I received from the dealership.
Subject: LED headlamps
I attached some images below to show the differences for the Base (LPX) and Premium (LM6) headlamps. Basically when the headlamps are off the lamps look exactly the same until you turn them on. The DRL location and park color are the main differences. Park function is amber on base and white on premium while the DRL is white in both but location is low beam on base and upper bar on premium, Let me know if this helped.
Hello Mr. Wade,
I was able to make contact with Michael the Service Director at Dupage Chrysler Dodge Jeep Ram and he advised me to not have inspected the vehicle and don't have a diagnostic on it. I would advise having the vehicle check by the selling dealer for assistance before we can move further with the case
Best regards,
Gerald
JEEP Customer Care
--------------- Original Message ---------------
From: [boggswade@comcast.net]
Sent: 9/16/2021 5:41 PM
To: uscustomercare@fcagroup.com
Subject: Re: Customer Support Request
Attached is what I received from the dealership.
Subject: LED headlamps
I attached some images below to show the differences for the Base (LPX) and Premium (LM6) headlamps. Basically when the headlamps are off the lamps look exactly the same until you turn them on. The DRL location and park color are the main differences. Park function is amber on base and white on premium while the DRL is white in both but location is low beam on base and upper bar on premium, Let me know if this helped.
Boggswade
Well-known member
Jeep Corporate states that the headlights in the Overland, Summit and Summit Reserve trims are indeed Projectors. They said that the lenses are motorized and self adjust while going up and down hills and around curves. They did also say that they are obviously different from what is on the Grand Wagoneer that is of the more traditional style of Projector headlights.
The Jeep Corporate description sounds more like adaptive headlights. Regardless, the reviews I have seen on the Overland/Summit/SR headlights indicate they are excellent. The headlight reviews for Laredo/Alt/Lmt models are not so great. Anecdotally, there is a difference in the performance of the headlights in these trim levels. A definitive answer won't come until IIHS gets around to testing.
Source?
In addition to the comments on this board, google search is a good source.
Here are two video examples.
Overland -
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Viper_Mopar
Active member
I don't buy that at all. They are not projector lights. I am sorry, Jeep screwed that one up. I don't even think they are adaptive like they are telling you...
Boggswade
Well-known member
I don’t know what else to do. This is the response from the Jeep Corporate Rep to 2 different Service Managers at different dealers near me. Perhaps someone outside of Illinois can give it a go and see what they can find out. @JeepCares is worthless. They told me the dealers are independent and that they (JeepCares)can do nothing to help me. They would not even speak to Corporate for me, they would only go on what the dealership told me.