Has anyone had the latest software loaded by your dealer? Did it help?

[Sarge]

My problems are so vast, and so random, I can't help but think there is some kind of underlying problem in the power supply that's causing them. There's no way they could have been testing vehicles like mine and said 'yep, this is ready for production'. So, it seems reasonable that there's some kind of issue in the electrical system that's triggering all kinds of random problems. Some early builds have reported that the fuses weren't inserted solidly into the fuse blocks, others have reported their dealer finding problems with multi-fuse modules that are broken... There's got to be some kind of root problem that happens in the production line that didn't happen in the 'one off' production/testing phase that they haven't sorted out. I have such a vast array of electrical problems that I'd think if might be as simple as a battery that isn't connected tightly. That's probably not it, but the complex nature of the electronics on these cars is such that one fatal flaw might be bringing down a lot of different systems at random times.

Mine is at the dealer now, but I've finally broached the 'buyback' conversation phase. I'm not really convinced that the replacement (same car) will be any better until they sort this out... but we'll see, I guess. (I don't really want a different car, I just want this one to work as advertised).

 

[hcl]

My problems are so vast, and so random, I can't help but think there is some kind of underlying problem in the power supply that's causing them. There's no way they could have been testing vehicles like mine and said 'yep, this is ready for production'. So, it seems reasonable that there's some kind of issue in the electrical system that's triggering all kinds of random problems. Some early builds have reported that the fuses weren't inserted solidly into the fuse blocks, others have reported their dealer finding problems with multi-fuse modules that are broken... There's got to be some kind of root problem that happens in the production line that didn't happen in the 'one off' production/testing phase that they haven't sorted out. I have such a vast array of electrical problems that I'd think if might be as simple as a battery that isn't connected tightly. That's probably not it, but the complex nature of the electronics on these cars is such that one fatal flaw might be bringing down a lot of different systems at random times.

Mine is at the dealer now, but I've finally broached the 'buyback' conversation phase. I'm not really convinced that the replacement (same car) will be any better until they sort this out... but we'll see, I guess. (I don't really want a different car, I just want this one to work as advertised).

Hopefully it is that surprisingly negligent loose fuse issue that others have reported, or other faulty connections or power sources. I'm rooting for it being a viable design that's occasionally suffering from lax production conditions, resulting in poor connections with now very low tolerances. That might explain the intermittent combination of problems. Hopefully those can be resolved with better training or possibly revised assembly methods.

 

[Badgerdon]

Hopefully it is that surprisingly negligent loose fuse issue that others have reported, or other faulty connections or power sources. I'm rooting for it being a viable design that's occasionally suffering from lax production conditions, resulting in poor connections with now very low tolerances. That might explain the intermittent combination of problems. Hopefully those can be resolved with better training or possibly revised assembly methods.

The robots in the assembly facility do as much as they are programmed to do. Tolerances are set by humans. I can see those getting better over time. Maybe I am too much of an optimist, but, I think manufacturers take these issues seriously and make the adjustments that is needed to churn out a better product. The failing of a company to rectify a situation after the defect is identified is the problem. If what we are seeing is better prodciuts coming off the line post 11/21, this is evidence of the identified problems being worked by the engineers. The non-engineer customer service, service techs and everyone connected to a dealer are the weak spots in the process. Guys like Sarge get caught in the middle.

 

[hcl]

The robots in the assembly facility do as much as they are programmed to do. Tolerances are set by humans. I can see those getting better over time. Maybe I am too much of an optimist, but, I think manufacturers take these issues seriously and make the adjustments that is needed to churn out a better product. The failing of a company to rectify a situation after the defect is identified is the problem. If what we are seeing is better prodciuts coming off the line post 11/21, this is evidence of the identified problems being worked by the engineers. The non-engineer customer service, service techs and everyone connected to a dealer are the weak spots in the process. Guys like Sarge get caught in the middle.

I haven't checked all of the dates of those with problems. It will be interesting to see if they're all before December. I saw that they're about to roll out a Uconnect update which also seems to apply to recent deliveries. Their ability to make it right, especially for his nightmare scenario, with how much and how well he's communicated with them, will determine whether I want to take the risk on this new model.

 

[Sarge]

My car is currently still in the shop, and they haven't figured out the HVAC problems yet, and are still chasing all the other stuff. The dealer (who I didn't even buy it from b/c they couldn't get me what I wanted by end-of-year (tax write-off)) offered to buy it back from me for what I paid (MSRP) and order me a new one. I'm trying to get Jeep to cover the $4k price increase (~1700 increase plus the bench seat and the Off Road pkg) and guarantee mine will start production as soon as Midnight Sky is available and will have no missing features (hitch, etc).

If I go the lemon law route, Jeep might lose around $30k with all the accessories, warranty, PPF, etc, and attorneys fees, after then reselling it as a branded vehicle, so hopefully they will agree to this. I was surprised my dealer offered to give me MSRP for it on their own, but the V8 4x4 Hemi (with hitch and nothing else missing, just no off road package, no bench seat) is so rare they can sell it for thousands more right now in my market.

My hope is by the time the Midnight Sky color comes on line, they will have solved a lot of these manufacturing problems. I guess we'll see what happens. My dealer has been fantastic, but so far Jeep corp has not.