Lol I'm just happy to have the car back with use of the radio...Thank youIf it's any consolation the Sirius trial is only six months.
Lol I'm just happy to have the car back with use of the radio...Thank youIf it's any consolation the Sirius trial is only six months.
Hi All, Finally after 6 times bringing the vehicle to the dealership, they ran all types of diagnostic, because if not Jeep was not approved to replace the Radio unit. The issue was the Radio unit, Amplifier is ok, the connectivity between radio and amplifier is ok.Dealership asked me to bring the car to the dealership to run the full diagnostics again on the no sound issue, requested by jeep engineers, looks like it's the amplifier issue. Will post more once will have more details.
Hi Thorton06,@JeepCares…after months of dealing with the radio not working..no sound, blue tooth, etc. My brand new car sitting at the dealership for over a month. Star report finally being done waiting for a BRAND new radio (not refurbished)..I get it installed thinking after all of these months everything is going to be ok. NOPE..it’s stuck in Italian and Metric!!!! No matter what you do…turn it off and everything is BACK in Italian and metric!! Brought it back to the dealership they don’t know what to do but open another star report. I keep in constant contact with U Connect so there’s a report kept open. @JeepCares take this piece of crap back!! I’m a hospice nurse that depends on EVERYTHING in my car working properly…my patients don’t need me at the dealership they need me at their bedside! This is ridiculous!!
It took 3 weeks for my replacement head unit to arrive. Good luck….So I took the vehicle in to the dealer and — no surprise — they said that they cannot identify the source of the problem and so had to open a STAR file to elevate it. My guess based on earlier posts in this thread is that this will end up with the dealer ordering a replacement U-Connect head unit or a replacement for the McIntosh amp, after several weeks (or worse) of delay. Hopefully things go more smoothly than that, but I am not holding my breath.
So I took the vehicle in to the dealer and — no surprise — they said that they cannot identify the source of the problem and so had to open a STAR file to elevate it. My guess based on earlier posts in this thread is that this will end up with the dealer ordering a replacement U-Connect head unit or a replacement for the McIntosh amp, after several weeks (or worse) of delay. Hopefully things go more smoothly than that, but I am not holding my breath.
Hi Steph. What's the story on these radios? Mine was replaced after it finally completely failed, but the new one cuts in and out on CarPlay, it still flashes once in a while, and we frequently have trouble getting it to connect to phones by any of the various means. It seems like all kinds of people are having all manner of problems. Is there any known ETA on actually solving all of these issues, do they even know what causes all of these things for so many people? Or will many of them probably never work right?Hi KFK,
We're happy to provide additional support to you while your vehicle is being serviced. Feel free to send us a message with your VIN and dealer information if you'd like further assistance.
Steph
Jeep Cares
Steph follows a script.Steph. What's the story on these radios?
Hi Sarge,Hi Steph. What's the story on these radios? Mine was replaced after it finally completely failed, but the new one cuts in and out on CarPlay, it still flashes once in a while, and we frequently have trouble getting it to connect to phones by any of the various means. It seems like all kinds of people are having all manner of problems. Is there any known ETA on actually solving all of these issues, do they even know what causes all of these things for so many people? Or will many of them probably never work right?
That's ok, thanks for the reply, but no need to look up the VIN. My 2021 is finally getting turned in next week, after 11 months of problems. I'm nine months into working with one of your Executive Referral Managers on a replacement, though, so I'm mainly concerned whether they've maybe solved the problems in the '23 MY. I was just hoping to hear that maybe they'd solved the issue on the new cars, and were implementing the solutions on the older cars.Hi Sarge,
I can say the proper teams are aware of the concerns you mentioned and they're working on addressing them in an upcoming update. However, I have not been provided with an ETA of the release at this time. If you'd like us to verify the current software version on your system, I'm happy to check if you'd like to message us your VIN.
Steph
Jeep Cares
The dealership needed about 10 days for a new radio unit to come in. I drove the car without sound during that period. Then the dealership installed the new radio unit. The sound now works, but CarPlay now cuts in and out (and has been more difficult to set up than before) and other services are not working properly either. For example, no matter what I do, I cannot get the car to activate the WiFi hotspot. When I fill in the name I want to assign to the network, the system just forgets that name within seconds — it won’t hold. Same for the password. And the” software update over WiFi” option seems buggy or outright not working.So I took the vehicle in to the dealer and — no surprise — they said that they cannot identify the source of the problem and so had to open a STAR file to elevate it. My guess based on earlier posts in this thread is that this will end up with the dealer ordering a replacement U-Connect head unit or a replacement for the McIntosh amp, after several weeks (or worse) of delay. Hopefully things go more smoothly than that, but I am not holding my breath.