Grand Cherokee L radio not playing

[ErinQ]

Has anyone had any issues with the radio not playing on the Grand Cherokee L? The speakers work but the radio is not playing.

 

[Evans956]

No reception on FM or AM? Try doing a factory reset. Go into the settings and all the way down to reset. Try that first. If that doesn’t fix it then you’ll need to take it to the dealer may be a hardware issue

 

[PRspawn]

Has anyone had any issues with the radio not playing on the Grand Cherokee L? The speakers work but the radio is not playing.

Try pushing in the Tune and Vol buttons until the screen resets.

 

[JeepCares]

Hey @ErinQ --

If none of your fellow forum members' advice helps you out with this, please feel free to send our team a private message!

Thanks,

Courtney
Jeep Cares

 

[Rollerbones]

Hey @ErinQ --

If none of your fellow forum members' advice helps you out with this, please feel free to send our team a private message!

Thanks,

Courtney
Jeep Cares

Could someone reply to the conversation I have going with Jeep for the past week?

 

[Rollerbones]

Thanks JeepCares for replying.

 

[Dr.mrdiaz]

There is actually a "restart radio" option in the menu that reboots the software. Same thing happened to me this past weekend during a road trip. Took about a minute to reboot and everything worked much smoother

 

[MasonT]

I have this problem. No sound at all from the speakers doesn't matter if it's AM FM, Apple Carplay, or Sattelite radio. Won't even make a sound for seat belts.

I've taken it to the dealer had all the recalls and software systems updated and have done the radio restart suggested above.

The dealer is putting in a whole new stereo next week. We will see what happens.

 

[Thorton06]

I’m having the same issue, except the dealer keeps making me bring the car into the shop. I stay for hours with the same result…nothing working. They are telling me I have to wait for a new update coming at the end of the month. This started 2 weeks ago. Very frustrating!

 

[vincei]

I performed a radio "reboot" that temporarily fixed no sound coming from my radio,siriux xm and car play. The reboot also temporarily fixed car play connectivity issue.

 

[AlexKa]

Hi Everyone, I have the same issue, suddenly from one day to another, there is no Sound, USB, Radio, XMradio for any media option, there is dead silence. I made the factory reset, nothing happened. Any suggestion? Thank you!!

 

[mtennent]

Same issue here... only had the car for 2 days. Reset fixed it for now, Please post what the fix results are.

 

[mtennent]

I have this problem. No sound at all from the speakers doesn't matter if it's AM FM, Apple Carplay, or Sattelite radio. Won't even make a sound for seat belts.

I've taken it to the dealer had all the recalls and software systems updated and have done the radio restart suggested above.

The dealer is putting in a whole new stereo next week. We will see what happens.

What ended up happening with the radio issue you had? Did they replace the unit?

 

[MasonT]

What ended up happening with the radio issue you had? Did they replace the unit?

Still waiting for the stereo to get shipped to the dealership. Was supposed to be here on the 16th.

 

[AlexKa]

Hi Everyone, I have the same issue, suddenly from one day to another, there is no Sound, USB, Radio, XMradio for any media option, there is dead silence. I made the factory reset, nothing happened. Any suggestion? Thank you!!

Hi All, today went to the dealership, they attend to do the hardware reset, didn't help.
They said that in 24 hours next software update will pop up and it will automatically be downloaded, not sure how this works, he said it will be downloaded by Satelite connection.
And if this will not work, they will request a new Stereo Unit for my new Jeep Grand Cherokee L. only 2 months so frustrating.

 

[Hughmunguess]

I have this problem. No sound at all from the speakers doesn't matter if it's AM FM, Apple Carplay, or Sattelite radio. Won't even make a sound for seat belts.

I've taken it to the dealer had all the recalls and software systems updated and have done the radio restart suggested above.

The dealer is putting in a whole new stereo next week. We will see what happens.

I’d like to know the outcome of this

 

[Hughmunguess]

Hi All, today went to the dealership, they attend to do the hardware reset, didn't help.
They said that in 24 hours next software update will pop up and it will automatically be downloaded, not sure how this works, he said it will be downloaded by Satelite connection.
And if this will not work, they will request a new Stereo Unit for my new Jeep Grand Cherokee L. only 2 months so frustrating.

Did you ever get a software update ?

 

[MasonT]

The dealer installed a new stereo in my vehicle. Everything is working as it should.

 

[AlexKa]

Did you ever get a software update ?

Yes, the uconnect is updated. Same issue. Waiting for the new unit. Will update the group.

 

[txdvldog]

Anyone having issues with satellite radio losing signal. We can be driving and it cuts out. I can understand being in the garage or something but not like this. Never had a vehicle with bad reception on satellite radio. Radio has already been reset and updated but still same problem.