FCA Recall # Y67 - NHTSA Recall # 21V-729

Recall Date September 21, 2021, recall to update the radio software.

Safety Defect/Non Compliance Description and Safety Risk
Federal Motor Vehicle Safety Standard ("FMVSS") No. 111 S6.2.6 requires that the rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS No. 111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected. Suspect vehicles may not display the rear view image during a backing event. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle.
Repair Description

FCA US will conduct a voluntary safety recall on all affected vehicles to update the radio software.

Hopefully ALL the defects with the radio are resolved with this update. 🤞🏻

why can’t this be an over the air update!

JeepCares said it will be OTA in a few weeks.

Booked my appointment today, Dealer said they dont even have the update downloaded yet.

freethinked said:

JeepCares said it will be OTA in a few weeks.

Click to expand...

Thanks!

Hello everyone,

We're doing our best to keep you all informed. Stellantis just issued a Safety Recall Y67: 2021 WL Radio Software Update! This was issued as a Safety Recall since it addresses back-up camera concerns, amongst other things. If you'd like a more immediate update, you can absolutely go to the dealership to have this software update completed. I'd be more than happy to get additional support arranged alongside your dealer visit, to ensure that you're properly taken care of and your time is valued. However, you can also wait for a FOTA (firmware-over-the-air) campaign in a few weeks. This software update aims to address the following:

• Carplay/Android Auto Inoperable
• Language in Italian
• Resets
• Bluetooth Disconnects
• Blank Screen/Backup Camera
• Slow to Respond/Lockup
• Radio inoperative

If anyone like assistance alongside their dealer visits, please don't hesitate to let us know via private messages!

Thanks,

Courtney
Jeep Cares

JeepCares said:

Hello everyone,

We're doing our best to keep you all informed. Stellantis just issued a Safety Recall Y67: 2021 WL Radio Software Update! This was issued as a Safety Recall since it addresses back-up camera concerns, amongst other things. If you'd like a more immediate update, you can absolutely go to the dealership to have this software update completed. I'd be more than happy to get additional support arranged alongside your dealer visit, to ensure that you're properly taken care of and your time is valued. However, you can also wait for a FOTA (firmware-over-the-air) campaign in a few weeks. This software update aims to address the following:

• Carplay/Android Auto Inoperable
• Language in Italian
• Resets
• Bluetooth Disconnects
• Blank Screen/Backup Camera
• Slow to Respond/Lockup
• Radio inoperative

If anyone like assistance alongside their dealer visits, please don't hesitate to let us know via private messages!

Thanks,

Courtney
Jeep Cares

Click to expand...

Thanks! Will this bring back Off Road pages which spontaneously disappeared today? Why is Jeep removing all the apps that worked? Market gone now Off Road pages!?

JeepCares said:

Hello everyone,

We're doing our best to keep you all informed. Stellantis just issued a Safety Recall Y67: 2021 WL Radio Software Update! This was issued as a Safety Recall since it addresses back-up camera concerns, amongst other things. If you'd like a more immediate update, you can absolutely go to the dealership to have this software update completed. I'd be more than happy to get additional support arranged alongside your dealer visit, to ensure that you're properly taken care of and your time is valued. However, you can also wait for a FOTA (firmware-over-the-air) campaign in a few weeks. This software update aims to address the following:

• Carplay/Android Auto Inoperable
• Language in Italian
• Resets
• Bluetooth Disconnects
• Blank Screen/Backup Camera
• Slow to Respond/Lockup
• Radio inoperative

If anyone like assistance alongside their dealer visits, please don't hesitate to let us know via private messages!

Thanks,

Courtney
Jeep Cares

Click to expand...

This is excellent news. All of the most common problems I've seen on this forum seem to be addressed with this update. Now I just need to wait patiently for my L to arrive.

jockamoe said:

This is excellent news. All of the most common problems I've seen on this forum seem to be addressed with this update. Now I just need to wait patiently for my L to arrive.

Click to expand...

Besides activating in the Uconnect, is there anything else that’s needed for an OTA update? (Such as an activated 4G LTE connection or something?)

Or is this automatic?

ddnyr said:

Besides activating in the Uconnect, is there anything else that’s needed for an OTA update? (Such as an activated 4G LTE connection or something?)

Or is this automatic?

Click to expand...

I belive you need to be connected to Wi-Fi to download OTA updates.

Just opened the app and saw the Recall Alert ⚠️

Budgetcon said:

I belive you need to be connected to Wi-Fi to download OTA updates.

Click to expand...

I'm pretty sure Jeep can push OTA updates through the cell connection automatically. I dont think WiFi needs to be enabled. They did this a few years back and caused the system to go into a continuous rebooting cycle...

saleen032 said:

I'm pretty sure Jeep can push OTA updates through the cell connection automatically. I dont think WiFi needs to be enabled. They did this a few years back and caused the system to go into a continuous rebooting cycle...

Fiat Chrysler sent an over-the-air update that is causing Uconnect to endlessly reboot

The company is ‘investigating the cause and working towards a resolution’

www.theverge.com

Click to expand...

Correct. There were updates to both my 15, and 19 Grand Cherokee‘a, and neither required a WiFi connection. I did however have to shut the vehicle off, and leave it off for 45 minutes.

saleen032 said:

I'm pretty sure Jeep can push OTA updates through the cell connection automatically. I dont think WiFi needs to be enabled. They did this a few years back and caused the system to go into a continuous rebooting cycle...

Fiat Chrysler sent an over-the-air update that is causing Uconnect to endlessly reboot

The company is ‘investigating the cause and working towards a resolution’

www.theverge.com

Click to expand...

IF your cell service is working correctly.

Interesting, does cell service need to be active? I did not subscribe to ATT.

Hi everyone,

We came across this thread and we wanted to offer our knowledge! Uconnect sends Firmware-Over-The-Air (FOTA) updates to vehicles equipped with built-in cellular modem to add new features or fix software bugs. FOTAs are sent regionally and are dependent on the vehicle being within range of a U.S. or Canadian cellular network. However, your preferred dealer is capable of performing a manual update as well.

After FOTA Update Completes:
Firstly, it's important to know that you may have to re-pair your phones, reset your radio station presets, or delete & re-pair your Apple CarPlay/Android Auto connection once your update has completed. You may also notice that your connected services and apps work intermittently over the 24 hour period, following your update completion. This is because it takes longer for the more technologically advanced radios to fully update and sync every part of the radio. To break the process down a little more, please see below --
You may experience HVAC/Climate Control/Temperature settings concerns, but don’t worry! HVAC takes at least 2 ignition cycles to re-learn the configuration. However, we've also seen that an overnight "deep sleep" can correct these types of concerns, as well. Since we want the best outcome for your update, we recommend that you schedule your FOTA for the evening when you're less likely to be utilizing your vehicle and it's connected services.

@WR21GCL , we can certainly look into those Off Road concerns if you would like to follow up privately. As for everyone else that has questions or would like assistance alongside their dealer visits to get the latest software update performed, please send our team a private message!

Thanks,

Courtney
Jeep Cares

Hello everyone, short update about this recall. I’m in Canada, Ontario, Greater Toronto Area and got an appointment for software update today. However they were not able to execute the update claiming that 2 part of the files are still not available from Chrysler (??) and suggested to do it later during oil change. Did anyone experience the same or it’s just incompetent folks at my Dealership?

Can anyone confirm that this update fixes the no cellular connection/assist/sos button issues some are having?

Joshrk said:

Can anyone confirm that this update fixes the no cellular connection/assist/sos button issues some are having?

Click to expand...

Exactly what I want to know. Mine gets done tomorrow morning and this is now the third time into the dealer for radio/uconnect.