Hello - I'm a new user! Sooo happy to be here......... I've been following this thread since January 2 when we first woke up to a dead battery in our GCL that we've had since early November. I was able to recharge the battery off an electric charger only (efforts to jump it from another vehicle wouldn't work). The car ran fine for the next four days. I brought it to the dealer on Tuesday, January 4th, just to have the battery looked at and also address two outstanding recalls. I mentioned the rear latch module being a potential culprit for the battery (why else would it die if it was so new?), but they said they would have to keep it overnight if I wanted them to research it further than the battery, itself. The advisor told me the recall software updates might solve any potential battery issue as they often address multiple bugs. The battery was otherwise perfect, according to them.
The battery died again in my driveway two days later on January 6th. I charged it again for about 90 mins until I could drive it back to the dealer. I cited this forum again, and the potential rear lift gate module. They gave me a GC loaner and sent me on my way, stating that they probably would not have an answer the same day.
I called them the following day for an update and was told it had died yet again with a brand new battery. At this point, they believe it is.... wait for it.... the rear lift gate module. They have it on order as of 1/7, but it is backordered, and they have no idea when it will be available. I was told it could be up to a month, possibly. I promptly sent the service advisor an email with a link to this forum thread. Worth noting that It was initially suggested that they give me the car back with the new battery the same day, but the person who wrote me up decided they would keep it overnight and test it the following morning, which turned out to be a great idea.
For now, we're waiting on them to get back to us with an ETA. Nothing to do except keep making payments.
Other notable glitches and things worth mentioning.....
1) I also have had the Check Rear Seat message on almost every instance of turning the vehicle off that I can remember since we bought it. We, like others, assumed it was a safety message related to kids being left in the car. I mentioned this to the dealer on Friday as well. Again, they don't know what it means but it's being looked into.
2) Probably unrelated, but about 2-3 weeks after we got the car, my wife and I both tried to remote start it from our fobs. She had started it and a few seconds later I did the same, unknowingly. When we got inside the SERV 4WD system light was on the dash. Panic set in but after getting to our next stop, we turned the car off, and when we restarted about 30 minutes later it cleared. It hasn't come on since, and that was about six weeks ago.
3) The service advisor stated that since the vehicle is so new, repairs like this have to be consulted on with Jeep before they can be performed. As such, repairs will take longer since Jeep approves any and all work being done on the vehicle. Seems reasonable, but why would Jeep just tell them to replace a battery that tested fine 48 hours earlier without further investigation? And then give it back to me when I had already been in that same week?
4) The Jeep App. Does anyone use this on their phones? Why didn't it alert us to the battery going down or tell us to schedule service? Seems kind of useless if you go to start your car from your phone, all systems are "ok", the car doesn't start because it's dead, and the app doesn't even notify you....
Anyway, long story short, this is my wife's first NEW vehicle in a very long time, and it is by far the most expensive vehicle we've ever bought. We're two payments into our term and it's fair to say it could be going better. We leased it with the intention to buy at the end, but I'll be hard-pressed to want to drive this anywhere without a bumper-to-bumper warranty to back me up. Holding out hope that they'll find the part quickly and this issue will be put behind us. I'm also trying to be sympathetic to dealerships on the receiving end of supply chain issues and Covid-related absences in their service departments. Hopefully this is over soon and we don't have more problems.