WL Jeep Forum

Welcome to WLJeepforum.com! Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Car Play and UConnect Issues

maddscot

Member
I am seeing more issues that I will have to head back to dealer on with Unconnect:
  1. Car Play works intermittently meaning it does not show as connected and does not connect.
  2. Tom Tom GPS or the system itself at times has a No Internet Connection. Try again later message come up.
  3. Last evening our route suddenly disappeared from the nab (Tom Tom) but we changed to Google and it would not connect to Car play. Tried Maps too.
  4. System has frozen in Car Play. Function from steering (next or previous song) not working.
 

JTaylor62

Well-known member
I just hopped on this thread, so forgive me if this suggestion has already been suggested. Have you tried resetting the the whole unit? My CarPlay works, works, and works - then after a week or so, it stops working. I tried restarting the phone, tried deleting the phone and re-adding it - still didn't work. The only thing that worked was resetting the whole unit back to "factory default". I figure sooner or later they'll come out with a software fix. Until then, I can live with it. I bought this in October. I take it my GCL in for the first oil change in a few weeks - I wash going to run this issue past the service department then. I'll keep everyone posted on my progress once I get updated info. Until then, I hope this helps.
 

maddscot

Member
We have done the reset to Factory and had to reset everything back up again (all the settings, phones, etc.). It worked for a day or two and then same issue. The other thing we are noticing is that it will work for a few days, have the issue and then work again later. I am sure when we take it to the dealer it will work fine :( I did not have these issues with my JLUR at all. Still we love the WL
 

JTaylor62

Well-known member
Bummer, I had hoped this suggestion worked. I also owned a 2018 RAM 1500, had a similar problem. But only had to do the factory default a few times a year. Since the systems are similar, I thought FCA would have nailed the problem down by now. Unfortunately they didn't. Keep us al posted when you take it to the dealer to see if they're any updates. I'll do the same.
 

Sarge

Well-known member
My whole Uconnect system is FUBAR. Sometimes I can connect the phone via wired carplay and it works, most of the time it doesn't work, but the problems are multitudinous and inconsistent. Sometimes you can hear music but adjusting the volume does nothing, sometimes the screen constantly reboots, sometimes it goes dark, sometimes there's a screen but no sound, sometimes you can't do ANYTHING at all in Uconnect, sometimes you can do limited things, it's just absolutely ALL OVER the map with regard to glitches, problems and outright failures. The dealer ordered "a new stereo" (whatever that means) and is hoping to have the parts by mid-january, at which I'll have spent five of my first six weeks of ownership with an utterly maddening, uselessly 'loaded' $75k+ vehicle that does not remotely perform as promised. And Jeep does not give a single f#$& about it.
 

JTaylor62

Well-known member
You're obviously a very disgruntled buyer. For the record I own no stock in FCA. But, as the saying goes, "misery loves company", I'm a contractor doing a job for a Land Rover dealership, all I see is $140K vehicles with their dashboards laying on the front seat with all wiring exposed. I did ask why, and same answer, display doesn't work. I trust Jeep will fix your problem. I also think their supplier, whether it's Mopar or someone else, will never get their displays up to 99.999% working. My 2015 RAM 1500? Needed a new digital dashboard, then needed a "video board". Here we are, 2021/2022 - and they still have issues.
 

Sarge

Well-known member
It's about my 30th vehicle in 35 years, and electrically it's so much worse than my wife's 2008 160k mile 535xi wagon it's beyond comprehension. I've owned a couple dozen german cars and they are known for electrical problems, almost as bad as Range Rover. The whole idea was to finally buy something that just works, and this rolling electrical mess is SO. MUCH. WORSE. than all the Audi, BMW, Mercedes, Porsche or Bentley cars I have owned, combined. (here's a mostly complete list of my issues) The last time I bought a new car was a 1999 Grand Cherokee, and it was so mechanically problematic they bought it back. 20+ years later, another silver Grand Cherokee V8, another lemon... And I don't want it to end that way - I've spent another $10k on snow tires, wheels, racks, paint protection film, 8/125k warranty... all paid for in cash (I loathe car payments). I was expecting to keep this thing at least five or six years, and then give it to my son for college. But here I am, $75k+ out of pocket, a month into this misadventure, getting more frustrated by the day. Every time I look at it my blood pressure goes up. I thought I was buying the complete opposite experience, on all fronts.
 

hcl

Well-known member
You're obviously a very disgruntled buyer. For the record I own no stock in FCA. But, as the saying goes, "misery loves company", I'm a contractor doing a job for a Land Rover dealership, all I see is $140K vehicles with their dashboards laying on the front seat with all wiring exposed. I did ask why, and same answer, display doesn't work. I trust Jeep will fix your problem. I also think their supplier, whether it's Mopar or someone else, will never get their displays up to 99.999% working. My 2015 RAM 1500? Needed a new digital dashboard, then needed a "video board". Here we are, 2021/2022 - and they still have issues.
It's hard to conclude much at this stage, but it seems like these are more software issues than electrical components. The range of functions and state permutations now managed in the Uconnect application may still need some ironing out.
 

hcl

Well-known member
It's about my 30th vehicle in 35 years, and electrically it's so much worse than my wife's 2008 160k mile 535xi wagon it's beyond comprehension. I've owned a couple dozen german cars and they are known for electrical problems, almost as bad as Range Rover. The whole idea was to finally buy something that just works, and this rolling electrical mess is SO. MUCH. WORSE. than all the Audi, BMW, Mercedes, Porsche or Bentley cars I have owned, combined. (here's a mostly complete list of my issues) The last time I bought a new car was a 1999 Grand Cherokee, and it was so mechanically problematic they bought it back. 20+ years later, another silver Grand Cherokee V8, another lemon... And I don't want it to end that way - I've spent another $10k on snow tires, wheels, racks, paint protection film, 8/125k warranty... all paid for in cash (I loathe car payments). I was expecting to keep this thing at least five or six years, and then give it to my son for college. But here I am, $75k+ out of pocket, a month into this misadventure, getting more frustrated by the day. Every time I look at it my blood pressure goes up. I thought I was buying the complete opposite experience, on all fronts.
Has JeepCares offered any support?
 

Sarge

Well-known member
Has JeepCares offered any support?
Zero. I did open a case with Jeep Corporate a couple of days ago, which should also help my dealer open a STAR case, and give them access to better techs. But I've PM'd Jeep(doesn't)Care twice and zero response whatsoever. Which makes me think they don't have the first clue how to solve this problem, and it's going to be an ugly road ahead. Hopefully my dealer can figure it out.
 

Bbiggers340

Well-known member
Jeepcares used to be on this forum a lot in the beginning. I think they realized it’s better to stay away since we all realized they have no ability to actually do anything. Same canned responses for everyone.
 

hcl

Well-known member
Jeepcares used to be on this forum a lot in the beginning. I think they realized it’s better to stay away since we all realized they have no ability to actually do anything. Same canned responses for everyone.
This seems like the perfect storm of unfortunate circumstances to blunt the launch of what, on the surface, seemed like it would be the best Jeep yet. The PSA merger, an all new mechanical platform, the new Android foundation for Unconnect, the chip shortages and the staffing shortages. It's a rocky start, but hopefully they can get their footing back over the next year to iron out the Uconnect issues, and repair the ones already in the field.
 

Sarge

Well-known member
Jeepcares used to be on this forum a lot in the beginning. I think they realized it’s better to stay away since we all realized they have no ability to actually do anything. Same canned responses for everyone.
Everything I've seen from them amounts to feigning care and doing nothing. They didn't even respond to my PM's on here. Totally worthless.

You have to call corporate to get anywhere (877-426-5337) and open a case. Then you get an assigned representative and the dealer can coordinate a STAR case with access to higher level corporate techs. That's what I've done so far. I still have to wait at least two more weeks before the dealer might get the parts (month wait, only bought it a month ago).
 

maddscot

Member
Dealer of course is not able to see an issue even though they reported “we saw it, we turned the car off and it was okay”. They don’t have the expertise to work on these systems at the dealers it seems.
 

Sarge

Well-known member
That's why you document it with video, open a customer care case with corporate, and the dealer then can open a STAR case with access to higher level technicians.

Jeep is DEFINITELY aware of the litany of problems some of us are experiencing with the Uconnect system (and many other systems), but the dealer needs to get on the phone with the right people at Jeep Corporate. If they don't, you use all the videos you recorded of the problem to light a fire under them.
 

Sbradle4

Well-known member
I had the issues with wireless CarPlay, screen flickering, saved sound settings not saving, among other issues. Dealer had a new update that they described as a complete uconnect overhaul that listed ALL of the common issues. It took about 6 hours to update. I haven’t gotten my Jeep back yet because of the other issues, but I will update the uconnect performance after I get it back
 

Sarge

Well-known member
When I took my loaded Overland V8 4x4 in on Monday (couple days ago), they had just gotten a new 'WL' scantool. Mine is the first WL they've used it on. When my service manager pulled the codes he said "WOW, that's a LOT more codes than we were seeing before". And it showed codes in a bunch of modules. The STAR tech he's working with reviewed all of my videos and the codes, and Jeep is sending a new "replacement radio", whatever that means. I'll get details when it's repaired (hopefully), but the below shows the scantool screen with all the affected modules that are currently throwing codes, FWIW.
2 (1).jpeg
 

hcl

Well-known member
When I took my loaded Overland V8 4x4 in on Monday (couple days ago), they had just gotten a new 'WL' scantool. Mine is the first WL they've used it on. When my service manager pulled the codes he said "WOW, that's a LOT more codes than we were seeing before". And it showed codes in a bunch of modules. The STAR tech he's working with reviewed all of my videos and the codes, and Jeep is sending a new "replacement radio", whatever that means. I'll get details when it's repaired (hopefully), but the below shows the scantool screen with all the affected modules that are currently throwing codes, FWIW.
View attachment 1956
I imagine that by "replacement radio" he means the whole head unit. It would be interesting to see a legend that explains what all of those acronyms are, but it seems that most, if not all of the non-mechanical problems would be based in either the electronics or software of that unit.
 

lowerider4

Active member
I wonder if it will fix the CarPlay going to full volume? Although I'm starting to wonder if it's Apple. I have a 2020 Ford Escape for work and it does it in there to and it doesn't have wireless CarPlay. My Mother in Law's Toyota Sienna does the same thing to.
 

Sarge

Well-known member
Mine has all manner of 'volume control' problems. Sometimes there's no sound at all, sometimes it sticks on one volume and adjusting the knob changes the volume level numbers on the scree but the audible sound level does not change, sometimes it will repeatedly decrease the volume level (i.e. set to 30, ir drops it to 20 for no reason at all, reset it to 30, drops it again)

Wireless carplay never works anymore, sometimes wired carplay doesn't connect, XM never works (my radio doesn't even show a radio ID), so sometimes you can only listen to FM, and sometimes there's no sound at all. Also, when the wired carplay interrupts the sound (i.e. google maps interrupts to give directions) the sound will drop down on the music playing, and sometimes the left side volume won't return at all, the rest of the time the sound goes back to the prior volume on the right immediately, and the left lags a couple seconds behind.

It behaves the same whether the iPhone is connected or not.

It's just a total lemon, electrically (there's a lot of other electrical problems too).
 
Top