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Hi IROZ1,
I'm happy to take a look into this for you! Feel welcome to PM your VIN and we can check for any bulletins or publications that provides further insight on your symptoms.
Steph
Jeep Cares
Hi Jrseidel,
Sorry to hear the update didn't go through! If you're receiving the Uconnect Error Code -4 Message, it generally means there may have been interference or a drop in the cellular network when the update was trying to apply itself to the radio. It will make more attempts, but you're...
Hi everyone,
We came across this thread and took a look into this on our end, and it appears this matter is currently being investigated by the Engineering team at this time. Once further updates are available on a resolution, we are happy to return with the details.
Steph
Jeep Cares
We're sorry to hear you're running into some concerns here, jeepgirl2022. Sadly though, we are not trained technicians, so we can't really provide you an entire of list of known problems and would rather suggest that you allow the technicians at your dealership the opportunity to review. If you...
Hello everyone!
If your Grand Cherokee is equipped with the Rear Seat Entertainment system, we wanted to share an update towards resolving some of the concerns we've seen related to the error message when entering the Rear Seat App in the media tab. Per STAR Case S238A000004, an...
Hello KFK,
We're sorry that you experienced these concerns! If any of these symptoms recur, please message us directly and we are happy to help any way can.
Steph
Jeep Cares
Hello jeepgrady,
We appreciate the shout! Our social platforms are aware of the feedback being shared across the forum and share it back to the proper internal teams for review. However, we have not received additional details on the status of an update at this time, but we will certainly share...
Hi voklskier4452,
If you need assistance with the Apple CarPlay feature, feel welcome to send our team a message and we'd be happy to search for any available resolutions.
Steph
Jeep Cares
Hi Sarge,
I can say the proper teams are aware of the concerns you mentioned and they're working on addressing them in an upcoming update. However, I have not been provided with an ETA of the release at this time. If you'd like us to verify the current software version on your system, I'm...
Hi KFK,
We're happy to provide additional support to you while your vehicle is being serviced. Feel free to send us a message with your VIN and dealer information if you'd like further assistance.
Steph
Jeep Cares